Engagement Specialist - Full Time - Dayton, OH

Homefull Dayton , OH 45401

Posted 2 months ago

JOB TITLE: Engagement Specialist (PT)

REPORTS TO: Permanent Supportive Housing Program Manager

Primary role: In conjunction with the supportive services staff, the engagement specialist is responsible for the provision of basic services to clients and performance of day-to-day building operation functions. PSH sites house formerly homeless individuals and families.

Duties and Responsibilities:

  • Work shifts as scheduled, arriving on time and providing adequate information through the shift change.

  • Interact with clients/tenants in the buildings common spaces, treating all clients with dignity and respect.

  • Assist supportive services staff in the coordination of services to tenants; contact service providers as necessary.

  • Assist supportive service staff in the initiation, facilitation, and promotion of activities, support groups and community meetings.

  • Operate all functions in lobby & office, to include checking visitors in and out, answering telephones and monitoring security systems.

  • Coordinate safety and security by monitoring all general access areas and enforcing building rules.

  • Respond to emergencies and initiate action as required, including contact with emergency-response systems as necessary.

  • Utilize crisis intervention skills to address client needs.

  • Build relationships with tenants that will encourage engagement for further supportive services

  • Write significant events involving residents and building operations activities in a daily logbook; read logbook daily.

  • Respond to tenant complaints and share with supportive services team.

  • Work cooperatively with supportive service staff and maintenance staff at the assigned housing project site, and with visiting staff; refer tenants to supportive staff and project supervisor as necessary.

  • Ensure accuracy, clarity and consistency and confidentiality in all professional communications (including verbal, written and electronic correspondence).

  • Utilize de-escalation techniques when situations warrant.

  • Exhibit commitment to work ethic through punctuality and preparedness.

  • Other duties as assigned.

Requirements (for minimum)

  • One-year experience in human services, preferably with homeless adults or families.

  • Minimum of Associate's degree in social or behavioral sciences preferred, or related work experience.

  • Basic understanding of homelessness and various characteristics of homeless; experience with mental illness and/or chemical dependency preferred.

  • Ability to communicate and work effectively with individuals with diverse backgrounds.

  • Commitment to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.

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Engagement Specialist - Full Time - Dayton, OH