JOB TITLE: Engagement Specialist (PT)
REPORTS TO: Permanent Supportive Housing Program Manager
Primary role: In conjunction with the supportive services staff, the engagement specialist is responsible for the provision of basic services to clients and performance of day-to-day building operation functions. PSH sites house formerly homeless individuals and families.
Duties and Responsibilities:
Work shifts as scheduled, arriving on time and providing adequate information through the shift change.
Interact with clients/tenants in the buildings common spaces, treating all clients with dignity and respect.
Assist supportive services staff in the coordination of services to tenants; contact service providers as necessary.
Assist supportive service staff in the initiation, facilitation, and promotion of activities, support groups and community meetings.
Operate all functions in lobby & office, to include checking visitors in and out, answering telephones and monitoring security systems.
Coordinate safety and security by monitoring all general access areas and enforcing building rules.
Respond to emergencies and initiate action as required, including contact with emergency-response systems as necessary.
Utilize crisis intervention skills to address client needs.
Build relationships with tenants that will encourage engagement for further supportive services
Write significant events involving residents and building operations activities in a daily logbook; read logbook daily.
Respond to tenant complaints and share with supportive services team.
Work cooperatively with supportive service staff and maintenance staff at the assigned housing project site, and with visiting staff; refer tenants to supportive staff and project supervisor as necessary.
Ensure accuracy, clarity and consistency and confidentiality in all professional communications (including verbal, written and electronic correspondence).
Utilize de-escalation techniques when situations warrant.
Exhibit commitment to work ethic through punctuality and preparedness.
Other duties as assigned.
Requirements (for minimum)
One-year experience in human services, preferably with homeless adults or families.
Minimum of Associate's degree in social or behavioral sciences preferred, or related work experience.
Basic understanding of homelessness and various characteristics of homeless; experience with mental illness and/or chemical dependency preferred.
Ability to communicate and work effectively with individuals with diverse backgrounds.
Commitment to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.