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Engagement / Program Manager - Cloud Services

Expired Job

2Nd Watch New York , NY 10007

Posted 3 months ago

Engagement Manager

  • The ideal candidate is someone who

  • Has extensive and hands-on program management experience implementing complex solutions

  • Has extensive experience working directly with customers and responsible for delivering excellent implementation and deployment services

  • Has a strong background in technology

  • Enjoys customer and partner-facing roles

  • Has solid experience presenting to and communicating with C-Suite

  • Has the proven ability to manage all aspects of a project, including providing overall guidance and direction, overseeing financial management, and seeing tasks through to completion with minimal guidance
    2nd Watch ( ) is a global systems integrator based in the US, and we specialize in helping enterprise customers migrate their infrastructure to the cloud using the majority of opensource technologies. We're well funded, growing rapidly and have already established an impeccable track record of customer success across the country.

We're building our team with talented and passionate Engagement Managers. This role is central to the strategic goals of 2nd Watch and will have a big stage on which to shine and we are looking for exceptionally talented and motivated individuals to help us build and scale. You'll be teaming up with Principal Consultants, Sr. Consultants, Consultants, project managers and Regional Sales Managers from a diverse set of backgrounds to support our customers.


  • Build and manage the relationship between 2nd Watch and customer business units for the delivery of cloud solutions in the assigned customer(s) accounts.

  • Maintain contact and communication with all project team members and other participants to ensure conformance with requirements of each project(s) and customer expectations.

  • Manage key relationships with partners and customers, performing operational planning and forecasting.

  • Perform Quality Management: manage assigned customers, projects and work efforts using appropriate rigor of designated delivery method (agile or waterfall).

  • Prepare and present program progress, risks/issues and status updates to Executive and Senior leadership.

  • Implement strong program management practices (e.g. change requests, issue management, risk management, decision tracking, etc.) and contribute to standard customer implementation methodologies and management best practices.

  • Responsible for overall coordination, status reporting and stability of project-oriented work within the customer portfolio.

  • Establish and manage deep relationships with assigned customer(s) as their daily point of contact for project delivery.

  • Guide customer(s) implementation and adoption of cloud services and plan corresponding customer projects effectively.

  • Lead resource forecasting and allocation to projects within the customer's portfolio and associated revenue forecasting

  • Oversee fulfillment of customer contract terms and conditions.

  • Assist with the identification of new opportunities as well as upsell and cross-selling opportunities.

  • Assist pre-sales team during opportunity assessment and proposal phases of the service delivery process, particularly as it relates to deployment approach, timeline and deliverables.

  • Act as the primary point of escalation for customer issues and lead remediation efforts with speed and efficiency.

  • Report on customer delivery performance on both individual projects and in aggregate across customer project portfolio.

  • Assist with coordinating invoices, financial inquiries and financial reporting for assigned customers.

  • Analyze and manage risks and interdependencies within and across projects within the customer's portfolio and in partnership with the technical delivery team and stakeholders, formulate plausible solutions or contingency plans.

  • Identify, resolve and/or escalate roadblocks, issues, and conflicts.

  • Maintain and report on a customer project portfolio-level budget through cost management, vendor management and efficient resource utilization.

  • Coordinate with various groups to help expose critical project information through regular reporting.

  • Functions independently with limited work direction.

Qualifications (minimum):

  • Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, or related field or equivalent demonstrable experience

  • Masters' Degree preferred (MBA or related degree)

  • 10+ years of experience in project/portfolio resource planning, reporting, prioritization, and budgeting

  • 8+ years of direct hands-on project management experience (Excellent proficiency with project management fundamentals, e.g., development and maintenance of project plans, schedules, resource plans, and status report development)

  • 7+ years IT leadership experience and developing and executing strategic plans and/or project portfolios

  • Previous experience as an Engagement Manager (a plus)

  • Demonstrated strong performance in prior roles, with increasing levels of responsibility and independence.

  • Excellent problem-solving skills, ability to multitask, be process-minded and detail-oriented

  • Exceptional written and verbal communication skills

  • Expert skills with MS Office Suite

  • Proven project-management, interpersonal and communication skills with high attention to detail.

  • Strong analytical, problem-solving, negotiation and organizational skills.

  • Strong customer service focus, with the ability to communicate with highly technical management teams.

  • PMP certification (a plus)

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Engagement / Program Manager - Cloud Services

Expired Job

2Nd Watch