Engagement Manager

Sprinklr Chicago , IL 60602

Posted 3 weeks ago

Engagement Manager

Who We Are

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world's largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together across marketing, advertising, research, commerce, and customer care to manage customer experience at scale.

Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald's, Microsoft, P&G, and more than 50% of the Fortune 50.

Meet our Professional Services Team!

Sprinklr's market-leading professional services team helps our clients maximize the return on their Sprinklr investment. We apply the right mix of advisory and hands-on support across people and process optimization to make sure that our clients are successful in their digital transformation journey.

What You'll Do

The Engagement Manager is responsible for the entire Sprinklr Services sales cycle which includes scoping, proposing, tracking and the closing of the sales opportunity. The Engagement Manager will work closely with the Sprinklr sales team to cultivate relationships with customers and build the foundation for a successful Sprinklr implementation for our customers.

What Are Your Responsibilities

  • Work effectively with the Sales Team to win new business and grow existing accounts

  • Proactively scope projects with customers' business and technical stakeholders to ensure requirements are clearly defined

  • Propose complete integrated solution offerings that fit into customers' business requirements to solve pain points

  • Create custom SOWs clearly detailing services activities, responsibilities, deliverables, timing and pricing

  • Develop relationships with key customers for growth and upside

  • Focus on account mapping with the Sales and Client Success team to form an integrated account plan and ultimately optimizing revenue and exceeding forecasts

  • Facilitate client workshops, presenting, and validating in order to achieve consensus on the proposed Sprinklr implementation plan

  • Manage discussions with client procurement and legal teams during contract negotiations

  • Work closely with the Sales team in order to manage Services pipeline for bookings and revenue forecasts

  • Participate in the lead generation process which includes RFP responses, account planning calls, and strategic services planning sessions

  • Identify opportunities to enhance existing or propose additional Sprinklr Services offerings

  • Responsible for maintaining proper levels of knowledge on Sprinklr solutions and methodology to be a trusted advisor during the sales cycle

Who You Are & What Makes You Qualified

  • Minimum 5 to 7 years relevant consulting or industry experience in software implementation, business development, sales or professional services

  • Strong knowledge of software development life cycles, web technologies, web development processes

  • Extremely strong oral and written communication skills, including presentation skills

  • Decisive, quick thinking, and likes to task risks with a high level of integrity and honesty

  • Ability to solve problems with keen instincts and organizational experience

  • Competency working in a highly-matrixed environment with social skills to build relationships across the organization

  • Passion for solving client challenges and commitment to client delight

  • Ability to prioritize and complete multiple tasks with little to no supervision

  • Ability to travel up to 30% on an annual basis

  • Bachelor's degree required

You know You're Successful if.

  • Able to adapt and operate effectively in ambiguous or rapidly changing environments

  • Ability to work both independently and as part of a team

  • Proven mentoring, supervisory, and team-building skills

  • Approach work with creativity, self-confidence, and flexibility

Sprinklr has spent the last eight years building software for an "un-enterprise" world and we're bringing the very best talent together to take us to the next level.

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Engagement Manager