The Engagement Manager is instrumental in Kelly's overall success with a partnered staffing and/or local retail client/s.
This position will serve as the primary point of contact for the client as it pertains to the overall client relationship and service delivery and may have one or more direct reports.
He/she will serve as a business partner to the client, developing and maintaining relationships with the client and temporary employees, identifying process improvements, and ensuring consistent service levels across the account/s.
This individual will serve as the escalation point for service issues and is responsible for proactive problem resolution.
Operational responsibilities include, but are not limited to, client and talent engagement, monitoring and reporting on contract compliance, business development, sharing industry and best practice knowledge.
This individual is ultimately accountable for the overall level of service delivery, growth, and profitability for the client location(s) he/she supports.
The success of this individual will be highly impacted by their ability to communicate effectively, establish strong working relationships with the client, and the development of effective partnerships with the relevant Kelly internal stakeholders.
Manages and grows relationships with stakeholders across the organization
Demonstrates understanding for the client's priorities, processes, policies and procedures
Conducts skill alerts, increasing client awareness of Kelly's suite of offerings
Maximizes temporary employee conversion and direct hire fee income
Proactively identifies and implements work processes that improve speed, productivity, efficiency, cost, and/or the client experience
Participates in account-specific lead sharing meetings
Seeks first-hand client feedback and applies information to improve service
Prepares and presents business reviews/dashboards
Manages overall account P&L where they have managerial responsibility (e.g., manages cost of services, documentation of cost savings, and demonstration of value-added services to the client
Participates in client meetings, analyzes client needs, make staffing recommendations, and secures staffing requests
High School Diploma or equivalent required
As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
Kelly Services, Inc.