Engagement Management - SAP S/4Hana Customer Service - Service Management

Role: Engagement Manager

• SAP S/4HANA Customer Service /Service Management (CS/SM) - NextGen

• Global Consulting Practice

Location: Any US Location

Please note: Candidate must be willing to travel up to 100% to client site

Job Description and Responsibilities:

GCP NextGen is looking to hire a SAP CS Engagement Manager for the Global Consulting Practice. The candidate will be responsible for:

• Developing efficient, well structured, well documented End to End solutions for SAP S/4HANA Customer Service /Service Management (CS/SM)

• Driving Integration with cross module integration with SAP /S4HANA SD, FI and MM

• Understanding how applications support business processes and appling this knowledge to solve defined business problems

• Designing and delivering high quality solutions through system configuration and/or requesting technical development that meet overall business requirements

• Interfacing with business process owners to facilitate process improvement and developing new functionality.

• Developing documentation like BPD, FDS for FUT for processes

• Configuring and providing guidance around service Business process in SAP S4 HANA

• Understanding customer needs and quantifying appropriate actions

• Designing, documenting, and implementing unit, integration, and parallel test plans

• Partnering with the business and jointly develop technology enabled solutions

Required Experience & Skills

• Knowledge of Process Flows in SAP S/4HANA Service solution

• Experience configuring and delivering SAP S/4 solutions with Service Contracts; Warranties; Notifications; Repair Orders; Service Orders; Pricing; Resource related billing

• Experience working with business process flows for consignment sales.

• Experience working with functionality of Equipment; Serialization; Task lists, SAP Installed Base

• Understanding of the ASAP methodology and SAP Activate

• Knowledge of integration with third party application such as SFDC, CPQ etc. with SAP is a plus

• Must have at least 8+ years of hands-on experience with SAP PM or CS/SM and its integration with SD OTC processes

• Must have ability to perform configuration for SAP PM or CS/SM along with integration knowledge of modules like SD and MM

• Should have working experience in project estimation, project planning, and staffing

• Must be capable of functioning with only limited oversight. Strong verbal and written communications skills and the ability to work effectively internally and externally

• Able to understand and adhere to change management procedures and internal guidelines

• Collaborate with team members to find solutions for complex problems and promote continuous improvement on services

• Experience managing 5 to 10 resources

• Willingness to travel up to 100%

• Bachelors degree or equivalent required

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