Engagement Lead (Sales And Account Manager) - Custom Software Solutions

Engagement Lead (Sales and Account Manager) - Custom Software Solutions

Department: Engagement

Employment Type: Full Time

Location: Rochester, New York

Compensation: $83,000 / year

Description

Are you a visionary sales professional driven by the thrill of transforming challenges into groundbreaking opportunities? At ITX, we're not just creating software; we're transforming the way industries operate. As an Engagement Lead (what we at ITX call our Sales and Account Managers), you'll be at the heart of our mission, driving growth, sparking innovation, and building partnerships that Move, Touch, and Inspire. If you're ready to make a tangible impact and be part of a team that's shaping the future, join us and unleash your potential!

Note: This role is open to all US-based candidates, with a strong preference for those located in Western New York.

Key Responsibilities

Client Relationship Mastery:

• Drive client relationships from inception to realization, ensuring client success and satisfaction.

• Foster enduring relationships by deeply understanding client needs.

• Strategic Business Development:

• Proactively uncover new business prospects through outbound sales initiatives and targeted outreach campaigns.

• Focus 70% of your efforts on identifying and pursuing new business opportunities.

Sales Leadership:

• Lead the entire sales process from lead generation to contract negotiation.

Innovative Solutioning:

• Build lasting partnerships with enterprise clients by delivering custom solutions that redefine their business.

• Collaborate with technical teams to create tailored proposals addressing client requirements.

Collaborative Team Engagement:

• Work with internal teams to ensure projects meet high standards and align with client expectations.

Technical Acumen:

• Communicate technical language fluently with clients, translating their needs into actionable solutions.

• Dedicate 30% of your time to nurturing and managing existing client relationships to ensure ongoing satisfaction and growth.

Skills, Knowledge and Expertise

• Required:

• 5+ years of experience in custom software or custom technology companies.

• Proven track record of outbound sales success within the custom software industry.

• Strong ability to cultivate enduring client relationships based on a deep understanding of their needs.

• Effective communication skills to engage clients at all organizational levels and articulate value propositions.

• Strategic thinking to address complex business challenges with innovative solutions.

• Ability to prioritize tasks and adapt to evolving priorities.

• Team collaboration skills to leverage collective strengths and achieve shared goals.

• Strategic acumen to navigate complex sales cycles and understand industry dynamics.

• Preferred:

• Experience in managing large enterprise clients.

Why ITX?

• Innovative Environment: Be part of a team that values creativity and innovation.

• Growth Opportunities: We support your career development and provide opportunities for advancement.

• Collaborative Culture: Work with a team that values collaboration and mutual support.

• Comprehensive Benefits: Enjoy competitive compensation, health benefits, and a supportive work environment.

ITX's Compensation Philosophy

Equality in compensation has been our practice since ITX started, in 1997. ITX believes that market-based pay ensures fair and equitable compensation for our worldwide team members and pay that is based on the market, not on who has the best negotiation skills. At ITX, you'll never discover that someone in the same job with the same experience makes more than you, or that there are pay gaps based on race, gender, disability, or age.

How do our team members experience market-based pay at ITX? We gather market data to benchmark each position in our candidates' and team members' locations and use these benchmarks for candidate offers and to perform regular compensation reviews for our team members. You'll never have to worry about asking for a pay raise again. At least once a year ITX automatically adjusts pay when the benchmark is higher than our team member's compensation.

In Rochester, N.Y., home to ITX's headquarters, the pay range for an Engagement Lead role is $83,000 (with significant opportunity for variable compensation based on sales performance).

ITX has team members in many countries, and we use the same methodology for determining pay for all our teammates. For candidates outside of the United States, we use local market data to determine the benchmark range for the Engagement Lead role.

Do you have questions about ITX's compensation practices? Let us know! We're proud of how we do compensation at ITX and welcome the opportunity to share more.

This role was posted by ITX on May 3, 2024.