Engagement Lead - Release Management

Cognizant Technology Solutions West Point , PA 19486

Posted 4 months ago

Engagement Lead for RMO (Release Management Office)

Delivery Governance:

  • Help to manage budget along with Delivery Team for program under direct control.

  • Work as an Engagement Lead for all new Operation Transition Projects and manage delivery, serve as a point of escalation to resolve any delivery issues, personnel skill issues, training/coaching needs etc.

  • Work as a Functional and process Lead for all Operation Transition Projects in the RMO.

  • Serves as liaison with client stakeholders for all Operation Transition Service line.

  • Works with Customer to establish and track performance criteria for programs under direct control for new RMO scope.

  • Work with the client's RMO Management & Delivery Teams to establish and execute Demand management activities, including forecast, prioritize, estimate and schedule the upcoming demand

  • Accountable for Managed Services "Transition" phase for any new service scope items

Contract Management:

  • Create/Review under the client's advisement & Delivery Leadership Task Orders, Change Orders and Purchase Orders, Resource Order/Reset Memos.

  • Draft, review and address any Contract Change Request documentation needed for the RMO tower

  • Oversee Delivery of all KPI Reports, Deliverables and Obligations under the Managed Services agreement

  • Ensure execution of financial provisions, including invoicing, forecasting as well as providing financial reports as and when required by the Customer

  • Participate in non-commercial negotiations on MSA and SOW terms, provide inputs on delivery, timelines, scope (e.g. acceptance criteria) and milestones and interact with customers to obtain customer management approval.

Client Partnership:

  • Leverage opportunities to explore possibilities to create new service offerings and solution approaches to commonly occurring problems in the customer landscape.

  • Partner with Customer management and provide thought leadership for Service Transformation initiatives such as Branding, Service promotion activities and Marketing Campaigns etc.

  • Partner with Customer service leads and drive new opportunity / project discussions with Project/Program/Account managers from Customer IT organization.

  • Create and develop Marketing strategies to promote RMO Services across the client's IT Landscape.

  • Apply Innovation to develop mind share about the service across the client's IT Landscape globally.

  • Partner with Delivery Teams to participate in Demand Meetings and SEL Meetings for new RMO engagements.

  • Partner with the client's Solution Integrators for the service expansion.

  • Act as Supplier interface for newly engaged programs under direct control.

  • Provide Risk management for all Operation Transition Projects/High Risk Portfolio.

  • Participates & supports Customer's business case development/tracking.

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Engagement Lead - Release Management

Cognizant Technology Solutions