Hiring FT 30 hours a week.
STATEMENT OF JOB:
The Engagement Coordinator will make a positive contribution to the lives of residents, and their families, by
providing opportunities for meaningful engagement and interaction. The Engagement Coordinator will be
responsible for supporting the Engagement Director in developing and implementing engagement programs
geared towards meeting a variety of physical and cognitive needs with a balance of productive, leisure, selfcare
and rest/spiritual activities, recognizing individuality and well being of each resident. The Engagement
Coordinator will also promote a high level of customer service and respect through living out the Arbor
Service Way vision and standards at all times.
Characteristics, responsibilities and duties include, but are not limited to, the following:
family members, which allow opportunities to create meaningful moments that can enrich
the health and spirit of our residents and their families.
stories, interests and preferences
the Engagement Director and as outlined in the Gem Level Programming Guidelines as
well as individual engagement opportunities as needed
supporting gem level activities and individual engagement opportunities
Adhere to all norms associated with the Deep Connections standard
Resident Care: Our competent and compassionate employees deliver exceptional, responsive
and individualized care to our residents.
Adhere to all norms associated with the Resident Care standard
Communication: We listen to, learn from, and communicate with our residents, family
members, and each other in a timely and honest manner.
visitors and co-workers
communication between residents and their families and friends
flyers as requested
Return all e-mails and voice mails within 24 hours
Adhere to all norms associated with the Communication standard
First Impression: Everyone is welcomed with a warm and caring attitude and invited into a
beautiful, comforting atmosphere, which reflects the Arbor family values.
public communication within the community as requested
applicable, in a neat and orderly fashion and coordinate cleanliness with the housekeeping
Assist in positively marketing the community's services to include:
Reciting a 30-second commercial when prompted
Adhere to all norms associated with the First Impressions standard
People: We select employees who embrace the Arbor values. We provide consistent,
thorough orientation and ongoing training in order to develop exceptional, tenured
employees who have opportunities for growth and recognition.
interaction with residents, families and co-workers
professional skills related to offering residents the best quality of life
activities for seniors and/or dementia care
member will "own" that issue or concern until it is resolved.
Adhere to all norms associated with the Recovery standard
Culture and Accountability: Our words and actions are inspired by our Arbor Values. We
demonstrate through our daily behavior our deep commitment to the well-being of seniors.
We are each personally accountable for ensuring that in every interaction with residents,
families, and co-workers, our actions reflect "The Arbor Service Way."
Guidelines as requested
Follow the schedule for yourself as set by the Engagement Director
Maintain community equipment in good condition and according to established processes
Be willing to drive community vehicles as requested to support activity programs
Be a positive supporter for change when the community introduces a new system, process
Handbook, and do your best to live out the Arbor Service Way and its standards each day
Adhere to all norms associated with the Arbor Culture and Accountability standards
Other duties as assigned
Arbor Terrace Fairfax