Engagement Architect

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is Engagement Services and why join?

The Engagement Architect specializes in service solution pursuits in the Infrastructure Solution areas within Engagement Services. This role will be the torchbearer for driving visionary, next-gen enterprise solutions for our customers. This role extends beyond qualifying and helping to shape traditional business opportunities. The Engagement Architect will spearhead initiatives that delve deep into advanced data center, digital workspace, mobility, and networking technologies and align these with emerging business needs in Digital, Cloud, Security, AI, and Analytics domains as applicable. Engagement Architects lead several pre-sales processes to support the qualification of service opportunities. When a service opportunity is qualified, the Engagement Architect leads the Intake, Scoping, Service Design, and Contracting phases of the service lifecycle, developing cost estimates, risk-mitigated pricing strategies, creating proposals, and developing the contract. This is a remote-based position with an estimated 25% travel expectation.

Key Responsibilities:

Consult and Maximize Account Engagement:

• Work synergistically with WWT account teams and sales units to probe, qualify, and secure business opportunities for Infrastructure Solutions.

• Support Sales with relevant and current WWT services knowledge to aid in qualification and pursuit decisions.

• Review opportunities to confirm that qualification standards have been met.

• Offer advice to the Sales team around related experience with similar engagements, feasibility of a particular type of engagement, and other insights that may influence the decision to pursue the opportunity. For opportunities that are not ready for pursuit, advise the Sales team on how the opportunity could be reshaped to better match WWT's capabilities while meeting the client's objectives. For pursuit opportunities, determine what departments and roles will be engaged for the next steps.

Scoping/Design/Documentation

• Lead scope discussions and workshops with clients, seeking to understand the client's business and technical objectives and constraints. Perform detailed discovery and requirements gathering. Engage WWT subject matter experts to assist in scoping.

• Determine internally how WWT will perform the services in scope. This does not include the technical solution architecture or engineering of the technology products such as hardware selection and software licensing; this is an Engineering responsibility. This phase includes a preliminary timeline, resource planning, risk assessment, estimating and budgeting, preliminary proposal, and preliminary SOW/contract development.

• Prepare detailed estimates and pricing models leveraging the technical expertise of engineers, architects, and project/program managers.

• Develop nuanced cost estimates that factor in the TCO and ROI.

• Craft compelling proposals that highlight not just immediate solutions, but also long-term strategies to benefit our customers.

• Present proposals and SOWs to clients. Revise scope, timeline, and fees based on client feedback. Develop statements of work that are accurate, detailed, and meet client objectives while contractually protecting WWT from unfunded scope expansion and other risks. Balance winning business with creating engagements that optimized for successful and profitable delivery. Execute approved SOWs and follow internal processes to open projects.

Service Delivery:

• Guide new engagements through internal setup and initiation processes.

• Remain aware of the status of engagements. Assist with scope clarification, scope changes, and other activities when needed to support service delivery efforts. When required, lead difficult conversations to address scope changes or issues.

• Review deals/engagements prepared by other employees for compliance and quality control purposes. Follow detailed documentation on the Deal Review process.

Qualifications:

• Bachelor's degree or equivalent experience.

• 5 years of related experience creating, defining, selling, or delivering large scale infrastructure technology services engagements in the areas of data center, digital workspace (collaboration tools, endpoints, etc.) networking, mobility, and/or security. Management Consulting experience is a plus.

• 3 years of expertise working for or servicing large US-based commercial organizations or enterprises. Experience with Commercial Mid-West corporations is desired.

• Track record in creating and closing opportunities in infrastructure solution areas such as Data Center Transformation, Network Lifecycle Modernization, Digital Workspace Transformation, Wi-Fi Modernization

• Expert proficiency in financial modeling, including CAPEX/OPEX calculations specific to infrastructure solution proposals.

• Experience in structuring deals that incorporate multi-technologies and service delivery models to include deployment services, managed services, strategic staffing, and supply chain logistics.

• Highly proficient in articulating complex solutions to both technical and non-technical senior executives.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

Location: Supporting clients in the St. Louis market.

#LI-MP2