Energy Services Electrical Technician

Energy Services Electrical Technician

Category

Customer Care Operations

Job Location

4980 Bayline Drive, North Fort Myers, Florida

Tracking Code

643-376

Position Type

Full-Time/Regular

JOB TITLE: Energy Services Electrical Technician

Location: North Fort Myers, FL

Work Hours: Monday

• Friday 8:00am

• 5:00pm

Our benefits include:

• Company-wide annual incentive plan

• Medical, vision and dental insurance

• 401(k) plan with a generous 6% company match

• Company funded Pension Plan

• On-site wellness/medical facility

• Company paid Short- & Long-Term Disability insurance

• Health Savings Account with an employer contribution

• Flexible Spending Accounts

• Paid time off and paid holidays

• Wellness program with financial rewards

• Tuition reimbursement

• Group life insurance

• Critical Illness and Accident Insurance

LCEC provides reliable, cost-competitive electricity to more than 242,000 customers throughout a five-county service territory located in Southwest Florida. We employ approximately 425 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

Energy Services Electrical Technician Position Summary: Position is responsible for the installation, investigation, troubleshooting, and resolution of customer inquiries, questions, and requests for LCEC's products and services; including surgeSENSE, Load Management, GenerLink, and energy services. Additional responsibilities are for the promotion, reporting, and administration of all products and services available thru LCEC's Marketing & Energy Services department. This position is also responsible for escalated customer issues, reporting, investigation, and closing of customer requests and inquiries, per our service standards.

Energy Services Electrical Technician Position Responsibilities:

Installation Technician Function

• Perform inspections and troubleshoot company installed products or controllers, such as Load Management, Surge SENSE, Generlink, to customer equipment including HVAC systems, water heaters, pool pumps, meter cans, and electrical panels, for proper operation.

• Investigate and resolve customer inquiries and create reports relating to inquiries, inspections, and/or trouble calls.

• Carry out all job assignments and installation needs according to company safety procedures.

• Develop and implement specialized department projects and test studies and provide technical support to the department.

• Achieve predetermined monthly and yearly installed goals for the assigned programs and resolve any special or exceptional installation needs according to company safety procedures.

• Be available for on-call, emergency work requests and support for after-hour events.

• Promote LCEC's products and services to customers, associations, and businesses.

• Meet defined service standards.

• Communicate technical information and concepts to internal and external customers, including being a representative of the company as a guest speaker, product demonstrator, or subject matter expert (SME).

• Promote and educate consumers and colleagues on LCEC's products and services, as well as best practices.

• Develop, evaluate, and promote new products and services.

• Verify load management receivers and communicate corrective actions as required.

• Perform special projects as assigned and work with appropriate team members.

• Maintain effective working relationships with employees and customers at all levels within LCEC.

• Ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts. Provide current and accurate information to all requesters, courteously and in a timely manner.

• Comply with the State of Florida Motor Vehicle Laws, any local, county, or federal ordinances and LCEC Accident Prevention guidelines. Comply with all NEC Safety guidelines and LCEC's Safety Policy.

• Comply with all NEC Safety guidelines and LCEC's Safety Policy.

Energy Advisor Function

• Conduct on-site residential and basic commercial energy surveys and advise customers of ways to improve energy efficiency.

• Perform energy usage analytics virtually by phone utilizing meter and usage data. Assist customers in identifying usage patterns and abnormalities and provide energy savings tips.

• Meet defined service standards related to the completion of onsite and virtual energy advisement.

• Communicate technical information and concepts to internal and external customers, including being a representative of the company as a guest speaker, product demonstrator, or subject matter expert (SME).

• Promote and educate consumers and colleagues on energy-efficient practices and measures.

• Take corrective action and follow-up with appropriate departments if a meter test, rebilling, or additional customer contact is needed.

• Provide office support for Energy Services programs, Load Management, surgeSENSE, and GenerLink.

Energy Services Electrical Technician Education

• High School Diploma or equivalent with formal training in basic electricity and formal course work or experience in using the National Electrical Code. (Required)

Energy Services Electrical Technician Experience

• 5+ to 7 Years work experience in the electrical field (troubleshooting, service, construction, and basic control circuitry), which includes use of the state, county, and local ordinance codes, policies, and procedures relating to electrical installations. (Required)
• 5+ to 7 Years relevant experience, or Journeyman Electrician's license in Florida performing electrical installation, troubleshooting, and resolving customer issues/requests. (Preferred)
• 1+ to 2 Years Experience troubleshooting electrical and load controls for HVAC systems. (Preferred)
• 2+ to 5 Years Experience in energy auditing or customer energy advisement. (Preferred)
• Less Than 1 Year Experience in marketing and/or public speaking. (Preferred)
• 1+ to 2 Years Experience working directly with customers. (Required)

Knowledge, Skills, and Abilities

• Proficient in computer skills including Microsoft Office Suite and CRM applications. (Required)
• Understanding of home construction, practices, and resource efficiencies. (Required)
• Ability to analyze and resolve customer issues through strong interpersonal skills and following professional problem-solving methodology. (Required)
• Proficient math skills in order to calculate appliance/equipment energy usage based on energy labels and amount of time appliance runs. (Required)
• Excellent interpersonal and communication skills, both verbal and written. (Required)
• Maintain effective working relationships with employees and customers at all levels within LCEC. (Required)
• Ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts. (Required)
• Provide current and accurate information to all requesters, courteously and in a timely manner. (Required)
• Bilingual (fluent English/conversational Spanish). (Preferred)

Licenses and Certifications

• Driver License; possess and maintain a valid Florida driver's license with a good driving record. (Required)
• HVAC Certification Current electrical or HVAC training, accreditation, or certification. (Preferred)

Additional Licenses and Certifications

• Degree or certification in energy auditing. (Preferred)

Physical Demands and Working Environment: The physical demands and working environment characteristics described here must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Standing Constantly,

Walking Constantly,

Sitting Occasionally,

Lifting Occasionally,

Carrying Occasionally,

Pushing Frequently,

Pulling Frequently,

Climbing Rarely,

Balancing Frequently,

Stooping Frequently,

Kneeling Frequently,

Crouching Frequently,

Crawling Rarely,

Reaching Frequently,

Handling Constantly,

Grasping Constantly,

Feeling Constantly,

Talking Frequently,

Hearing Constantly,

Repetitive Motions Constantly,

Eye/Hand/Foot Coordination Constantly,

• Working Environment: Rarely Extreme cold, Occasionally Extreme heat, Frequently Humidity, Occasionally Wet, Rarely Noise, Frequently Hazards, Occasionally Temperature Change, Occasionally Atmospheric Conditions, Frequently Vibration.

STORM DUTY REQUIREMENTS.... Responding to storms will be considered a condition of employment: LCEC provides critical services to our community during an emergency. Employees are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our LCEC members. Employees are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's guidelines and procedures.

Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.