Energy Outreach Technical Manager

Honeywell Northford , CT 06472

Posted 2 months ago

Innovate to solve the world's most important challenges

The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

Honeywell is looking for a Future Shaper to join us in breaking the mold of what cities, campuses and buildings will achieve! Honeywell has been focused on energy efficiency for over 100 years with innovative building technologies that have defined the world's infrastructure. Today we are redefining the future once again and we are looking for innovators with vision, tenacity and focus to achieve these goals.

You will help drive the future by integrating traditional energy conservation measures with a connected building operating system that uses AI, machine learning and outcome-based solutions to create flexible ecosystems focused on customer needs. As a trusted advisor, the outcomes you provide will help customers tell their story of reducing operating expenses, energy consumption and greenhouse gas emissions, while at the same time improving comfort, productivity, efficiency and the safety of the environments they work in.

Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell's comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.

Are you ready to help us shape the future? Become a #futureshaper!

If you are a self-led, energetic professional, Honeywell currently has an excellent opportunity for you to showcase your technical and customer skills in a key role as an Energy Outreach Technical Manager.

The Energy Outreach Technical Manager will support the enrollment of small, medium, and large commercial and industrial customers in a demand response (DR) program. Through participation in a DR Program, customers temporarily reduce their electricity and/or natural gas consumption use during periods of critical grid stability when energy supplies are constrained. By participating, customers earn incentive payments through the reduction of their energy demand and consumption.

Key Responsibilities:

  • Assist outreach team in identifying viable candidates for the program

  • Establish contact with customers to explain program benefits

  • Demonstrate the financial benefits of participating in the DR program

  • Candidate must be able to explain product features and technical procedures in clear language that is easily understood by all audiences.

  • Overcome customer objectives and concerns

Responsible for collection of data, such as utility bills, runtime reports, trend reports, and rate schedules required for analysis and reporting of savings results.

Prepare demand response reports and presentations for potential and existing customers

  • Review bid/contract packages for quality assurance

  • Interface with local contractor teams to ensure project implementation is executed within specified timeline and SOW

  • Develop, update and maintain customer tracking reports

  • Strong work ethic, with ability to self-manage daily work schedule and performance, with limited supervision

Excellent oral and written communication skills

The successful candidate must have a driving record acceptable to Honeywell


  • Minimum of 1-year experience with determining energy use and cost at building level for Energy Savings Calculations

  • Minimum of 1-year experience with collecting Building Management System (BMS) or utility data for analysis and reporting of savings results


  • Bachelor's degree in business, accounting, economics, energy management, or engineering

  • Professional Certifications: AEE (Association of Energy Engineers) - CMVP, CEM, or CEA

  • Utility Rate Schedule analysis and familiarization

  • Knowledge of commercial and industrial HVAC, controls, and building controls.

  • Highly organized with attention to detail and great documentation skills

  • Effective influencing and communications skills; analytical and problem-solving skills, with ability to provide sound and reliable judgment in complex business situations

  • Ability to work collaboratively in a highly matrixed team environment with a win-win orientation

  • Expert level proficiency in Excel, Word, and Outlook

  • Ability to adapt to a cyclical workload and multi-task to manage varying priorities

  • Ability to deal tactfully and confidently at all organization levels with professional attitude

Additional Information

  • JOB ID: HRD137706

  • Category: Customer Experience

  • Location: One Firelite Pl,Northford,Connecticut,06472,United States

  • Exempt

Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Of Technical Support Americas


Posted 4 months ago

VIEW JOBS 7/15/2021 12:00:00 AM 2021-10-13T00:00 Join a team recognized for leadership, innovation and diversity The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future? The Director of Technical Support will provide reliable technical assistance to internal and external customers. You will ensure professional coverage of Technical Support Helpdesk. You will drive focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will use your influence to expedite complicated cases. You will develop broad understanding of customer needs. You will drive the knowledge-sharing mindset, methodology, and tools. You will develop Technical Support processes. You will address systemic coordination issues across teams. You will shape Technical Support organization to meet the needs of the business. Key Responsibilities Develop a strategy, and offering model for technical support across all offerings and solutions (Rev$) * Create compelling technical support offerings to be marketed and sold to customers to drive loyalty and revenue. * Specifically focus on creating a subscription based technical support program that provides great value for money. * Incorporate feedback from offering leaders and other key product / solutions stakeholder into the tech support strategy. * Partner with Finance to ensure complete and accurate measurement for tech support revenues and expenses Drive culture of high performance, operational excellence and efficient operations * Work with Honeywell Corporate CX to define and implement tech support maturity model, track progress against * Define customer centric tiered escalation model that ensures continuity of customer contact and swift resolution * Personalize technical support journey for customers to differentiate between training issue and true tech support need * Become operationally embedded with the "Z21" new product introduction (NPI) process to ensure readiness of team * Design and operationalize customer feedback capture mechanism from tech support touch points as input for R&D * Achieve strategic KPI and other metric targets Build a World Class Technical Support Team * Culture: Create customer centric culture across team by helping to bring differentiated customer experiences to life. * Recruit: Develop a recruitment strategy for tech support team, being thoughtful on where to locate each role. * Train: Collaborate with Learning and Enablement to ensure technical proficiency meets standards * Lead: Set direction and provide oversight, coaching, management, and leadership for the team * Develop: Formalize career paths and progressions at key hubs, link to performance develop development plans * Engage: Mentor, motivate, and develop staff and serve as a resource to them to facilitate professional development * Collaborate: Build peer relationships across HBT to facilitate effective knowledge sharing & avoid duplication of effort YOU MUST HAVE * Bachelor's degree * 5+ years of experience managing a technical support organization in multiple remote locations WE VALUE * Extensive customer facing experience * Experience in the industry is preferred * Excellent interpersonal and verbal & written communication skills * Strong continuous improvement mindset, strong leadership impact * Experience with and SharePoint * Demonstrated experience with Knowledge Management & Call Center Management * 5 years' experience working in a matrixed environment leading global teams * Good administration skills * Demonstrated excellent management skills * Strong business acumen, and strategic mindset Additional Information * JOB ID: HRD129709 * Category: Customer Experience * Location: One Firelite Pl,Northford,Connecticut,06472,United States * Exempt * Customer Experience (GLOBAL) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. Honeywell Northford CT

Energy Outreach Technical Manager