Endpoint Support Technician

Join the University of Alaska Fairbanks as an Endpoint Support Technician and become an integral part of our Nanook Technology Services Team. In this dynamic role, you will provide essential technology support to the University of Alaska Fairbanks community, from deploying and maintaining software and hardware to troubleshooting network issues and ensuring security compliance.

With opportunities for professional growth and the chance to work with a diverse and collaborative team, this position is perfect for a proactive problem-solver with strong customer service skills and a passion for technology. If you're ready to make a significant impact and help drive our university's technological excellence, apply today!

This is a Range Recruitment and based on an Applicant's education and experience, the successful candidate will be placed at either Endpoint Support Technician, Grade 78; Endpoint Management Administrator, Grade 79; or Endpoint Management Engineer, Grade 80. Please see the Minimum Qualifications section of this recruitment.

The Endpoint Support Technician at the University of Alaska Fairbanks is a crucial member of our Information Services Operations team, dedicated to providing comprehensive technology support to students, faculty, and staff. This role involves deploying, maintaining, and troubleshooting a wide array of software and hardware on endpoints, including computers, mobile devices, printers, and peripherals.

The technician is responsible for ensuring these endpoints comply with organizational security policies and operate efficiently within the university's network. Working collaboratively with technical staff across the university, the Endpoint Support Technician handles initial diagnostics and support for networking, security, and resource access issues. The role demands a strong focus on customer service, with responsibilities including on-site and desk-side support, warranty management for Dell devices, and maintenance of campus computer lab equipment.

Additionally, the technician participates in a rotating on-call schedule, requiring responsiveness to urgent incidents outside of standard work hours, and may involve travel to remote locations. The ideal candidate will possess excellent communication skills, a customer-focused work ethic, and the ability to work both independently and as part of a team. An associate's degree in a relevant field or equivalent experience is required, with industry-standard certifications being highly preferred.

To be successful in this role, the applicant should have a robust background in providing customer-focused technical support, with demonstrated experience in diagnosing and resolving software and hardware issues for various devices. Proficiency in managing endpoint configurations and a solid understanding of security protocols and network troubleshooting are essential. Additionally, excellent communication skills and the ability to work collaboratively with diverse teams while maintaining professionalism under pressure will greatly contribute to thriving in this position.

Minimum Qualifications:

For all three Grade levels:

• Industry-standard certifications or academic courses in relevant fields are highly preferred

• Possess and maintain a valid driver's license and clean driving record in compliance with UA Safe Driving Criteria.

For Endpoint Support Technician, Grade 78, Non-Exempt:

• Associate's degree in a relevant field (i.e. Information Technology or other related field) and 3 years' experience, or an equivalent combination of training and experience.

For Endpoint Management Administrator, Grade 79, Non-Exempt:

• Bachelor's degree in a relevant field (i.e. Information Technology or other related field) and 2 years' experience, or an equivalent combination of training and experience.

For Endpoint Management Engineer, Grade 80, Exempt:

• Bachelor's degree in a relevant field (i.e. Information Technology or other related field) and 3 years' experience, or an equivalent combination of training and experience.

Position Details:

This position is located on the Troth Yeddha' Campus in Fairbanks, Alaska. This is a full-time, non-exempt OR exempt (depending on which Grade) staff position complete with both a competitive salary and full employee benefits package.

UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. This is a Range Recruitment and New hires will be placed on the UA Staff Salary Schedule, Grade 78, Grade 79 or Grade 80 based on education and experience.

Applications will be reviewed on Monday, July 8th, 2024. To ensure consideration, please apply by 11:55 pm Alaska Standard Time, on Sunday, July 7th, 2024.

• To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Lee Ann Amerson, NTS HR Coordinator, at lamerson@alaska.edu or (907) 474-6664.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

• Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College

• Kachemak Bay campus, Kenai Peninsula College

• Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College

• Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person:
  
  UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu.

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person:

UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person:

Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.