Endpoint Support Specialist - Information Technology

Grand Valley State University is seeking a full time Endpoint Support Specialist in the Information Technology division. Grand Valley State University is an Affirmative Action/Equal Opportunity Institution.

Job Title: Endpoint Support Specialist

Classification: E3

Department: Information Technology

Updated: February 2024

Job Summary: The Endpoint Support Specialist works collaboratively with internal and external partners to deploy and manage university endpoints.

Essential Functions:

• Collaborate with team members, vendors and suppliers in the evaluation and support of enterprise-class end point infrastructure.

• Works with Network and System Engineers to provide advanced troubleshooting of distributed applications and hardware, in both Windows and Mac environments.

• Assists with the creation and management of standard endpoint images.

• Deploys and monitors enterprise solutions necessary to support university endpoints.

• Assists with the remote support, management and imaging of systems, applications, deployed across all campus locations.

• Maintains support cycle status by processing accurate and up-to-date logs and documentation for submitted ticket.

• Provides productive input and creative ideas in an IT, desktop support team, working harmoniously with colleagues.

• Other related duties as assigned

Non-Essential Functions:

• Assists with the delivery and setup of ad hoc equipment.

• Performs duties characteristic of lower and/or similarly classified technicians/engineers/specialists.

Required Qualifications:

• High school graduate supplemented by a two-year degree in electronics of data communications or an equivalent combination of training and/or experience.

• Minimum of two years related experience in Computer and peripheral equipment repairs.

• Demonstrated experience to successfully work under pressure and meet deadlines.

• Demonstrated experience to successfully operate office equipment.

• Demonstrated experience to successfully provide quality customer service.

• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.

• Possess strong verbal and written communication skills.

• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.

• Demonstrated working knowledge of electronics and sophisticated electronic testing equipment.

• Demonstrated knowledge of computer operating systems.

• Demonstrated ability to read and interpret complex electronic equipment schematics.

• Demonstrated ability to physically perform the duties of the job such as lifting equipment, laying wires in tunnels, etc.

• Ability to work under inclement weather conditions.

• Demonstrated experience to successfully maintain positive interpersonal relationships.

Preferred Qualifications:

• Bachelor's degree in related field.

• Three or more years' experience working with enterprise endpoint management and support.

• Demonstrated experience automating processes and systems using scripting and automation technologies.

Supervision Received:

Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility.

Salary: E-3 Level. Minimum starting salary of $33.17

Campus: Allendale

Job Type: 12 month, Full-time, Normal Business Hours

How to Apply: Include cover letter and resume

Application Deadline: April 30, 2024

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

Grand Valley State University is an Affirmative Action/Equal Opportunity Employer, which includes providing equal opportunity for racial and ethnic minorities, women, protected veterans and individuals with disabilities. University policy extends protections to additional identities.