Endpoint Services Manager

Position Title: MANAGER - ENDPOINT SERVICES

Location: HOUSTON, TX

FLSA Class: EXEMPT

Responsible to: MANAGER OF CYBERSECRUITY

Manage a team of IT Administrators to install, maintain, secure, evaluate, and prepare endpoint systems, including PCs, Macs, desktops, laptops, mobile devices, AV equipment, and peripherals. Install, maintain, secure, evaluate, and prepare servers. Deploy, manage, and evaluate desktop and cloud applications, including M365 and other productivity applications. Build out office and workspace plans, as needed. Troubleshoot productivity issues and monitor productivity application performance and needs. This is a hands-on role, and the Manager would be participating in the activities they manage.

Essential Duties and Responsibilities:

• Manage a small team of IT administrators.

• Track projects and interact with internal customers to assure that requirement needs are being met.

• Work with IT vendors to procure and maintain products and services.

• System maintenance of laptops, desktops, servers, mobile devices, printers, AV equipment, MS Azure, MS365, updates and patches

• Provision hardware, including requisitions, configurations, and installations on laptops, desktops, servers, mobile devices, printers, AV equipment and peripherals.

• Maintain software licensing for productivity applications, including M365, Adobe, etc.

• Maintain software licensing for system admin applications, including N-Able, etc.

• Maintain phone system (RingCentral)

• Manage user and group accounts, including provisioning, deprovisioning, maintenance, and backups.

• Provide user support for endpoint issues, account issues, software issues, etc.

• Manage company email system (MS Exchange), including creation and management of email services, email accounts, and mailboxes.

• Support physical access measures, including door card creation, hardware and software systems maintenance and support.

• Create and update documentation to support endpoint services, such as system configurations, procedures, policies, workflows, and playbooks.

• Other duties as assigned.

Other Requirements:

• Minimum of (3) three years' experience managing a desktop, endpoint services, or help desk team.

• Ability to manage and direct a small team of hands-on IT administrators.

• Demonstrated experience in system administration, system design and planning, office planning, remote administration of desktops, laptops or servers, and/or building and supporting remote and distributed workforce.

• Ability to travel up to 25%. Houston location is necessary. This position is mostly remote and work-from-home but will require regular weekly travel to the Houston Office and periodic travel to other company sites.

• Ability to work in a fast-paced start-up environment, including willingness to lend a hand in non-job-related tasks if needed.

• Ability to support emergency outages on evenings and weekends.

• Ability to work with a team, take general directions from several sources, focus attention on details, and complete projects.

• Ability to organize, schedule, and prioritize departmental and individual work to meet various schedules and objectives.

• Strong analytical skills and logical thought processes, with the ability to identify and resolve sophisticated issues/problems.

VoltaGrid is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.