Endpoint Engineer

Job Title:

Endpoint Engineer

Location:

OH - Columbus

What you'll do:

As a Endpoint Engineer, this role will be responsible for implementing, and optimizing Microsoft Intune solutions, Windows 10 and 11 provisioning/deployment, Active Directory group policies, and mobile device enrollment strategies to meet the unique needs of our clients. This role will work closely with cross-functional teams, clients, and vendors to deliver robust, scalable, and secure solutions. Ensures the stability, integrity and efficient operation of the organization's systems infrastructure for client-based End User experience (physical and virtual) and core organizational functions. Deploys, supports and manages systems and configurations for hardware (Windows), software and new Cloud-based virtual machines. Major systems supported by the team include Microsoft Intune, Microsoft MECM, Teams, Outlook, OneDrive and all updates for client software to ensure they function as expected on all supported hardware and virtual systems. Applies proven communication, analytical, and problem-solving skills to help identify, communicate and resolve issues to maximize the benefit of IT systems.

What we are looking for:

Essential Functions:

• Ensures smooth and reliable operations of software and systems for fulfilling business objectives and processes in collaboration with IT staff

• Works with senior leaders, decisions makers and stakeholders to define business requirements and systems goals and to identify and resolve business systems issues

• Reviews existing integration capabilities, automation options, and proposed solutions designs as part of a team

• Implements and deploys latest updates and enhancements to existing systems, software and operating systems

• Ability to manage multiple IT based projects and meet deadlines as part of a team

• Performs installation, configuration, testing and maintenance of operating systems, software and systems management tools

• Knowledge of VDI solutions such as Microsoft AVD, Citrix, and AWS

• Experience with Active Directory and AZURE AD

• Advanced experience with MECM (SCCM) including package deployment and patch management

• Create and manage policies for application deployment, device compliance, and security configurations.

• Assesses the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems

• Ensures compatibility and interoperability of in-house computing systems

• Coordinates and performs in-depth tests, including end-user reviews, for modified new systems

• Collaborates to create configuration design for implementation of various business needs for End User Computing

• Provides guidance and assistance to team members

• Maintains systems to follow audit and regulatory requirements

• Supports the bank's commitment to risk management and protecting the integrity and confidentiality of systems and data.

• Stays current on the latest industry technologies, trends and strategies

• Completes work in a timely and accurate manner while providing exceptional customer service

• The above job description is a summary of the job responsibilities and is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform tasks and other duties as assigned by their manager

Minimum Qualifications:

• High School diploma or GED so required.

• A minimum of 5 years' experience in system administration, system engineering or related work experience is required

• Proven experience in the design, development and implementation of software systems, applications and related products. Preferably in Infrastructure systems (End User, Servers and Cloud systems configurations and performance tuning) Also, installing, configuring and operating software packages for Windows systems

• Experience in implementation of systems, security principles and general software management and hardware best practices

• Certifications such as Microsoft AZURE Fundamentals (AZ-900), PowerShell, MECM, Intune are strongly preferred or equivalent experience in using/supporting the associated tools

• Ability to conduct research into systems issues and products as required

• Proven ability to communicate across all levels of the organizations is necessary. Must be able to clearly articulate technical ideas and concepts to a non-technical audience both verbally and in writing

• Highly self-motivated and directed with attention to detail. Able to prioritize and execute tasks in a fast-paced environment

• Knowledge and experience in a wide range of technologies such as Microsoft Windows, Intune, Active Directory, VDI, user and group management, etc.

• Applied experience with Power Shell scripting and GPO distribution

• Experience with Microsoft System Center Configuration Manager or MECM to create and deploy packages for Windows

• Experience with collaboration tools such as Microsoft Teams and Zoom

• Proven problem solving and/or troubleshooting skills with the ability to provide clear instructions

• Proven analytical and creative problem-solving abilities, including identifying complex problems, reviewing information and evaluating options to resolve issues is essential

• Ability to work in a team-oriented and collaborative environment

• Ability to prepare communications, reports, proposals and presentations using graphs, pivot tables, charts, and other tools

• Must pass a background check and drug screen

Preferred Qualifications:

• Additional related education and/or experience preferred

Commitment:

• Willingness to be an integral member of a successful team.

• Dedication to providing the highest levels of service.

• Excellent attendance and reliability.

• Adherence to company policies and procedures.

• Dedicated to maintaining confidentiality in every aspect of the job.

• Limited traveling as needed.

• Provide on-call support

Benefits you'll love:

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation