Endocrinology Manager Practice

The Practice/Business Manager is responsible for providing overall direction and management of multi-physician multi-location practice, including management of financial and statistical information. Utilizes and controls time, material, and personnel resources.

Initiates and administers performance management programs. Delegates work to make efficient use of all resources. Fosters open exchange of information.

Sees that all function of the office revenue cycle are operationalized, including scheduling, registration, and charge capture, coding and charge entry. Prepares month end and year end reports. Accounts payable, payroll, H-R functions.

Personnel recruitment and retention. Third party payor liaison- oversees physician credentialing. Responsible for performance improvement and customer satisfaction.

Annual budget development. Plan, develop and implement policies and procedures that relate to the physician practices. Safety/security updates.

Active member of designated committees. Maintains /renews physician/staff licensing requirements.

Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one's own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Independence Health System's missions, vision and values.

1.Regular, consistent, on-site, and timely attendance.

2.SAFETY:

a. Safe Environment

Safety of patients and employees

1.Establishes and maintains a safe working environment; assures staff comply with safety, environmental, and infection control guidelines.

2.Assures proper use of safety equipment and devices; holds individuals accountable if non-compliant.

3.Assures completion of staff competencies including mandatory education and programs relative to job specific criteria.

4.Promptly investigates and resolves Significant Occurrence Reports and incident reports as necessary.

3.QUALITY:

a. Quality of Work

Completion of work without error, customer satisfaction, communication

1.Aligns strategic compass with department goals; writes compelling SMART goals in support of the organization's mission, vision, and values. Helps employees understand importance of aligning goals with Excela Health mission.

2.Equitably and consistently applies and practices policies and procedures for all staff.

3.Practices and encourages staff readiness in compliance with agency regulations and guidelines.

4.Improves HCAP scores according to fiscal year targets; demonstrates year after year improvement in service to internal and external customers.

5.Responds to client service recovery issues within required time frame and to the satisfaction of the customer.

6.Holds regular department meetings, assuring off shifts and satellite offices receive timely and accurate information.

7.Maintains a daily meeting board for purpose of displaying problem solving activity.

8.Builds and strengthens relations through the fostering of two-way communication; diffuses sources of conflict.

9.Provides opportunities for staff to actively provide input into decision making process; seeks input before decision is made.

10. Encourages commitment of quality work throughout areas of responsibility.

4.PRODUCTIVITY:

a. Productivity

Volume fluctuations, throughput, length of stay, delivery of care

1.Understands and effectively deploys the LEAN tools to streamline work processes, eliminating waste and redundancy while improving productivity.

2.Acts on most urgent tasks; prioritizes and delegates workable systems.

3.Uses critical thinking skills to proactively resolve key issues that are possible de-railers to productivity and engagement.

4.Leads at least one process improvement initiative for department per year; participates in at least one LEAN project per year outside of department.

5.Clearly articulates what is expected of individuals and provides them with the materials and equipment to do their work.

6.Adheres to Premier benchmarks for own department

5.HUMAN DEVELOPMENT:

a. Development of individuals at all levels

Compliance, staffing, recognition, talent management, training and development

1.Utilizes employee engagement survey results in carrying out impact plans; demonstrates employee engagement by employee satisfaction results from survey to survey.

2.Establishes performance measures to equitably evaluate staff using objective and job-based criteria; coaches toward compliance and addresses variances.

3.Provides regular feedback, praise, and recognition; rewards accomplishments and results appropriately.

4.Holds staff accountable for consistently modeling the behavioral standards.

5.Identifies, evaluates, and selects internal and external talent, assuring an acceptable fit with Excela Health desired culture; effectively matches right person to right job.

6.Provides opportunities for the education, training, and development of staff to help them reach their highest potential.

7.Offers stretch assignments; creates actionable development plans; encourages learning from setbacks and for future development.

8.Actively supports and participates in succession planning initiatives; identifies high potentials and prepares them for possible future leadership opportunities within Excela Health.

9.Takes responsibility for own professional growth and development; attends required EHA leadership programs; networks with colleagues to seek out best practices

10. Introductory, transfer and periodic appraisals are required to be completed timely adhering to performance management guidelines. All Performance Management (introductory, transfer and periodic appraisals) must be completed in a designated electronic format.

6.GROWTH AND MARGIN:

a. Financial Decision Making

Inventory, waste, occupancy, expenses, revenue, budgeting

1.Considers financial impact of decisions; uses financial concepts for decision making; monitors financial performance.

2.Develops and manages department budget at or below budget expectations and consistent with adjusted volume variations.

3.Identifies and implements revenue enhancement opportunities.

4.Seeks opportunities to reduce operating costs while balancing quality resources.

5.Submits timely variance reports that display knowledge of expenses and demonstrates continual plans to reduce variances; operates each year more effectively than one before.

6.Stretches capital resources by extending life of existing assets.

7.Coordinates the selection of vendors through established internal procurement procedures in an effort to drive down supplier costs while maintaining quality standards.

"Ability to perform the Essential Functions listed on the Physical Conditions and ability to peform the Essential Functions on the Working Condition chart (see attached chart)."

1.Supports performance improvement initiatives within the office.

a. Identifies areas for improving patient outcomes, office efficiencies and operations.

b. Collects, analyzes, and uses data to identify initiatives to improve patient outcomes and/or improve office efficiencies.

c. Supports performance improvement initiatives that have been identified and implemented in support of the mission, vision and True North of Excela Health.

2.Manages safety of personnel, patients, and families.

a. Insures all staff incorporates national patient safety goals into practice.

b. Holds required fire, disaster, utilities, and safety drills.

c. Identifies and insures resolution of issues involving the facilities, electrical, grounds management, security systems, physical plant, communication systems and all additional areas that affect safe operations of the office

3.Insures continuous compliance with all regulatory agencies.

a. Maintains continuous readiness in preparation for inspections.

b. Insures all licensing is current.

4.Manages time and resources effectively.

a. Manages staffing schedule to insure adequate coverage

b. Delegates responsibilities effectively to insure all levels of office functions are given adequate resources

c. Participates as a representative of the physician practices on committees at the organizational level.

• Medical Office Management experience.