End User Testing Analyst 5

Wells Fargo West Des Moines , IA 50398

Posted 3 weeks ago

Job Description:

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence, and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that team members have the tools and training necessary for success.

The Role

The Enterprise Complaints Management Office (ECMO) is actively searching for a qualified candidate to join an exciting new team. This position, ECMO End User Tester, will be a part of the End User Testing Team on the ECMO Change Delivery team.

This position will be responsible for continuous process improvements on the test strategy for systems our team supports. The team supports testing and production support for systems such as Compass, Enterprise Complaints Management Platform, Advanced Listening, Telephony, and additional platforms in the future.

Responsibilities include, but not limited to:

  • Provide quality oversight and strategy for testing

  • Development and maturity of procedures and artifacts for script writing, inspection, and reporting of code and product quality

  • Define standards and thresholds for soft launches or official pilots

  • Define testing standards including script writing, routines, inspections, and reporting

  • Consult and assist on issue management policy and defect resolution (including logging, tracking, and prioritization)

  • Collaborate with complaints oversight for any quality assurance activities related to change delivery needed from WFAS or external regulators

  • Collaborate with technology and product management to mature test driven development and DevOps or other tools to support testing and production support

  • Collaborate with other ECMO Portfolio and Product Development as well as Delivery Management leaders for resourcing Scrum and Kanban teams

Position may be located in the following locations:

  • 800 S Jordan Creek Pkwy, West Des Moines, IA
  • 435 Ford Rd, Saint Louis Park, MN
  • 2600 S Price Rd, Chandler, AZ
  • 1525 W WT Harris Blvd, Charlotte, NC

Please note: job posting may close early based on volume of applicants.

Required Qualifications

  • 7+ years of systems/application testing or systems/application quality assurance experience

Desired Qualifications

  • Master level knowledge and understanding of test plans, test strategy, test scripts, test procedures, ambiguity reviews, and expected results

  • Expert knowledge and understanding of various types and levels of testing (e.g., unit, integration, and system testing)

  • Excellent verbal, written, and interpersonal communication skills

Other Desired Qualifications

  • ALM system knowledge and understanding

  • JIRA system knowledge and understanding

  • Pega system knowledge and understanding

  • Agile and Kanban experience

Job Expectations

  • Ability to travel up to 5% of the time

Street Address

IA-West Des Moines: 800 S Jordan Creek Pkwy

  • West Des Moines, IA

MN-Saint Louis Park: 435 Ford Rd

  • Saint Louis Park, MN

AZ-Chandler: 2600 S Price Rd

  • Chandler, AZ

NC-Charlotte: 1525 W Wt Harris Blvd

  • Charlotte, NC

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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End User Testing Analyst 5

Wells Fargo