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End User Support / Training Specialist

Expired Job

Trigyn Technologies, Inc. Seattle , WA 98101

Posted 5 months ago

Trigyns direct government client has an immediate opportunity for End User Support / Training Specialist in Seattle, Washington.


Handle the school staff support ticket queue for training questions, login issues, and requests pertaining to the application(s) and/or business processes

Prepare a draft of a slide deck for an upcoming family night at a high school

Attend a technology project team meeting

Call the lead counsellor at a high school and work through the details (reserving the computer lab and laptop carts, communication plan) of an on-site training workshop for school staff

Email with a parent/guardian who has questions

Check the support ticket queue again

Attend a College and Career Readiness department meeting

Escalate a data issue to technical support

Write an article for the high school counsellor newsletter

Create knowledge articles based on support ticket resolutions

Contact the support desk of a technology vendor to request clarification about software functionality

Post a new business process document on the clients intranet site for school counselling

Research and document new scholarships available in Washington State

Key Responsibilities:


New system implementation - including project team participation, and basic technical troubleshooting and escalation

Systems administration and maintenance

Technical communication - communicating about technical topics, communicating using technology, providing instructions about how to do something


Business writing and multi-media communication

Gather and analyze data to report progress against key performance indicators (KPIs)

Planning, scheduling and coordination

Supporting counsellors policies, procedures, best practices

Training delivery (on boarding, technical skills development, best practices and procedures) that may include 1:1 coaching, small workshops, and larger class room based instruction

Business process management and improvement activities resulting from the introduction of new technologies

Other related duties as assigned.

Required Qualifications:

Excellent organizational skills with the ability to manage multiple, competing priorities simultaneously and deliver results under tight deadlines

Fluency in English both spoken and written

Exceptional communication skills, including presenting and training abilities

Empathy working with different stakeholders (families of all socioeconomic and cultural backgrounds, central office and school staff at all organizational levels, educational partners, and technology vendors)

Aptitude to exercise independent judgement; work under minimal supervision

Outstanding customer service skills

Capacity to think outside the box


Skills in addressing ambiguous situations with an open-minded and solutions-focused approach

Demonstrable planning and project management competencies; both big and small initiatives

Ability to ramp up quickly and learn new software

Commitment to regular and predictable attendance

Expertise using Microsoft Office

Availability to work occasional evenings and weekends

A valid Washington State driver's license and can provide proof of public liability insurance if personal vehicle is used for business

You might also have:

Knowledge of college access programs and resources

Understanding of college and career readiness terminology and concepts

Help desk support and/or technical support experience

Work experience in an urban school district or working in state or local government

Background in corporate or technical training; teaching adults

For Immediate Response, Please send your Resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company.

See job description
Contract 12 Months

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End User Support / Training Specialist

Expired Job

Trigyn Technologies, Inc.