Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

End User Support / Training Specialist

Expired Job

Trigyn Technologies, Inc. Seattle , WA 98101

Posted 3 months ago

Trigyns direct government client has an immediate opportunity for End User Support / Training Specialist in Seattle, Washington.

Responsibilities:

Handle the school staff support ticket queue for training questions, login issues, and requests pertaining to the application(s) and/or business processes

Prepare a draft of a slide deck for an upcoming family night at a high school

Attend a technology project team meeting

Call the lead counsellor at a high school and work through the details (reserving the computer lab and laptop carts, communication plan) of an on-site training workshop for school staff

Email with a parent/guardian who has questions

Check the support ticket queue again

Attend a College and Career Readiness department meeting

Escalate a data issue to technical support

Write an article for the high school counsellor newsletter

Create knowledge articles based on support ticket resolutions

Contact the support desk of a technology vendor to request clarification about software functionality

Post a new business process document on the clients intranet site for school counselling

Research and document new scholarships available in Washington State

Key Responsibilities:

Technical:

New system implementation - including project team participation, and basic technical troubleshooting and escalation

Systems administration and maintenance

Technical communication - communicating about technical topics, communicating using technology, providing instructions about how to do something

Non-Technical:

Business writing and multi-media communication

Gather and analyze data to report progress against key performance indicators (KPIs)

Planning, scheduling and coordination

Supporting counsellors policies, procedures, best practices

Training delivery (on boarding, technical skills development, best practices and procedures) that may include 1:1 coaching, small workshops, and larger class room based instruction

Business process management and improvement activities resulting from the introduction of new technologies

Other related duties as assigned.

Required Qualifications:

Excellent organizational skills with the ability to manage multiple, competing priorities simultaneously and deliver results under tight deadlines

Fluency in English both spoken and written

Exceptional communication skills, including presenting and training abilities

Empathy working with different stakeholders (families of all socioeconomic and cultural backgrounds, central office and school staff at all organizational levels, educational partners, and technology vendors)

Aptitude to exercise independent judgement; work under minimal supervision

Outstanding customer service skills

Capacity to think outside the box

Grit

Skills in addressing ambiguous situations with an open-minded and solutions-focused approach

Demonstrable planning and project management competencies; both big and small initiatives

Ability to ramp up quickly and learn new software

Commitment to regular and predictable attendance

Expertise using Microsoft Office

Availability to work occasional evenings and weekends

A valid Washington State driver's license and can provide proof of public liability insurance if personal vehicle is used for business

You might also have:

Knowledge of college access programs and resources

Understanding of college and career readiness terminology and concepts

Help desk support and/or technical support experience

Work experience in an urban school district or working in state or local government

Background in corporate or technical training; teaching adults

For Immediate Response, Please send your Resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company.

Skills:
See job description
Contract
Contract 12 Months


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
End User Support Technician Tier 3

Doyon

Posted 4 weeks ago

VIEW JOBS 10/18/2018 12:00:00 AM 2019-01-16T00:00 Apply On-line TitleEnd User Support Technician Tier 3Job Reference18-0239Post Date10/17/2018City/LocationGaithersburgStateMDPoint of HireSeattle, WACompanyDDATA - DesignDATAReports ToService Desk SupervisorType of PositionRegular Full-TimeFLSA StatusExemptScheduleVariesDescriptionJOB SUMMARY: Provides technical support to clients by troubleshooting applications, systems access, hardware, software, and network related issues. Identifies and resolves complex issues or escalates issues to Tier 4 or the Technical Account Manager. Documents and monitors service requests to ensure that the issue resolution meets or exceeds the service level standard for owned tickets as well as tickets owned by Tier 1 and 2 technicians. Provides training and coaching and acts as an escalation point for Tier 1 and 2 Support Technicians. Provides onsite technical support for clients. ESSENTIAL FUNCTIONS: * Provides troubleshooting and resolution for workstation, server, and communications software and hardware issues, including more advanced topics and situations * Provides onsite support for clients * Collaborates with the Service Desk Senior Engineer, Technical Account Manager, Client Technology Manager and Service Desk Supervisor when escalating and resolving complex issues * Creates clear, concise documentation of issue resolution and instructional knowledge-based articles * Responsible for opening, updating, tracking and closing tickets in the ticket management system * Provides active troubleshooting and resolution guidance to Tier 1 and 2 technicians. * Coaches and trains Tier 1 and 2 technicians on specific topics assigned by the supervisor * Other duties as assigned by the supervisor KNOWLEDGE, SKILLS & ABILITIES: * Good verbal, written, and telephone communication skills * Solid problem-solving skills * Good organizational and time management skills * Strong customer service skills * Configure and troubleshoot Office 365 * VMWare * Configure/Deploy workstations using MDT (Microsoft Deployment Toolkit) * Required experience with the following: o ConnectWise or similar ticket or case management system o Microsoft Office applications o Kaseya or similar remote access software o Push/install critical updates to workstations and servers (Patching) o Windows workstation installation and configuration o Hardware and Networking Topology o Vendor Support/Management * Optional experience with the following o Promotion and Demotion of Server Roles and to Configure Server Roles o Active Directory Replication o Configure Server Hardware o Configuration of VMWare RequirementsQUALIFICATIONS: * High school diploma or GED required, prefer Associate degree or higher * 2 years of relevant experience in a technical help desk environment * Valid driver's license, insurance and reliable personal vehicle * Required certifications: * A+ * Microsoft Office Specialist * ACMT (Apple) or MCSA Windows 10 Optional certifications * MCSA Server 2016 * Network+, Security+ * CCNA WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. PHYSICAL DEMANDS: The individual will be subject to sedentary work with the majority of hours in a professional office environment, and will need to be able to quickly respond to a change in work demands. The individual is required to have close visual acuity to perform activities such as viewing a computer terminal. Occasionally lift, carry, push, pull or otherwise move objects (1-40 lbs.) are required. REASONABLE ACCOMODATION: It is design DATA, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training. PAY TRANSPARENCY STATEMENT: design Data, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Apply Online at www.doyon.com We are a Federal Contractor and comply with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf. For questions on the job posting contact (253) 344-5300 If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at dgghr@doyongovgrp.com. Only qualified applicants will be notified. Apply On-lineSend This Job to a Friend * Contact Us * Sitemap * Privacy Policy © Doyon Limited. Doyon Seattle WA

End User Support / Training Specialist

Expired Job

Trigyn Technologies, Inc.