Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

End User Support / Training Specialist

Expired Job

Trigyn Technologies, Inc. Seattle , WA 98101

Posted 5 months ago

Trigyns direct government client has an immediate opportunity for End User Support / Training Specialist in Seattle, Washington.

Responsibilities:

Handle the school staff support ticket queue for training questions, login issues, and requests pertaining to the application(s) and/or business processes

Prepare a draft of a slide deck for an upcoming family night at a high school

Attend a technology project team meeting

Call the lead counsellor at a high school and work through the details (reserving the computer lab and laptop carts, communication plan) of an on-site training workshop for school staff

Email with a parent/guardian who has questions

Check the support ticket queue again

Attend a College and Career Readiness department meeting

Escalate a data issue to technical support

Write an article for the high school counsellor newsletter

Create knowledge articles based on support ticket resolutions

Contact the support desk of a technology vendor to request clarification about software functionality

Post a new business process document on the clients intranet site for school counselling

Research and document new scholarships available in Washington State

Key Responsibilities:

Technical:

New system implementation - including project team participation, and basic technical troubleshooting and escalation

Systems administration and maintenance

Technical communication - communicating about technical topics, communicating using technology, providing instructions about how to do something

Non-Technical:

Business writing and multi-media communication

Gather and analyze data to report progress against key performance indicators (KPIs)

Planning, scheduling and coordination

Supporting counsellors policies, procedures, best practices

Training delivery (on boarding, technical skills development, best practices and procedures) that may include 1:1 coaching, small workshops, and larger class room based instruction

Business process management and improvement activities resulting from the introduction of new technologies

Other related duties as assigned.

Required Qualifications:

Excellent organizational skills with the ability to manage multiple, competing priorities simultaneously and deliver results under tight deadlines

Fluency in English both spoken and written

Exceptional communication skills, including presenting and training abilities

Empathy working with different stakeholders (families of all socioeconomic and cultural backgrounds, central office and school staff at all organizational levels, educational partners, and technology vendors)

Aptitude to exercise independent judgement; work under minimal supervision

Outstanding customer service skills

Capacity to think outside the box

Grit

Skills in addressing ambiguous situations with an open-minded and solutions-focused approach

Demonstrable planning and project management competencies; both big and small initiatives

Ability to ramp up quickly and learn new software

Commitment to regular and predictable attendance

Expertise using Microsoft Office

Availability to work occasional evenings and weekends

A valid Washington State driver's license and can provide proof of public liability insurance if personal vehicle is used for business

You might also have:

Knowledge of college access programs and resources

Understanding of college and career readiness terminology and concepts

Help desk support and/or technical support experience

Work experience in an urban school district or working in state or local government

Background in corporate or technical training; teaching adults

For Immediate Response, Please send your Resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company.

Skills:
See job description
Contract
Contract 12 Months


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
IT Manager End User Support

Allen Institute

Posted 6 days ago

VIEW JOBS 1/11/2019 12:00:00 AM 2019-04-11T00:00 POSITION SUMMARY: Manage a team of End User Support technicians that support all business-side Windows servers, client workstations, and other IT-related systems in accordance with Institute policies and goals. Your team will ensure proper functioning of Institute hardware and software and make necessary upgrades to meet business needs. Lead and mentor the team, establish priorities, and own various enterprise systems. Work with the Infrastructure team in meeting team objectives and completing projects. ESSENTIAL DUTIES & RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. * Create and maintain a strategy for the Office 365 product suite * Manage and mentor a team of end user support technicians and serve as a point of escalation for customers and team members for troubleshooting of technical issues * Identify areas for process improvement with the team that will benefit the customer or streamline IT processes * Focus on securing our IT assets and protecting the Institute from intrusions * Define and gather metrics to measure the overall effectiveness of IT Operations while tracking delivery of quality customer service * Assess incoming work and evaluate opportunities for tools to reduce overhead * Manage and maintain all Windows-based systems and apply critical patches to ensure systems are up-to-date * Continually evaluate new technologies to reduce cost and/or improve efficiencies * Engage in the technology procurement process for purchases of new hardware and software * Manage hardware and software inventory and licensing while tracking IT assets * Create and document routine IT processes and procedures * Balance the demands of daily and routine assignments with long-term projects * Manage the Institutes telephony system and mobile phone fleet * Manage the audio/visual systems throughout the building and provide support for a variety of on-site Institute events. Engage managed services vendor for technical support when needed * Develop strong relationships with internal customers, vendor, affiliates, and peers BASIC REQUIREMENTS: * Minimum of 5 years experience in a lead or managerial position * Bachelors Degree or above in Computer Science or related field * Expertise in Windows computing resources, Active Directory, and basic networking fundamentals * Working knowledge in Information Security and protecting our IT assets * Strong expertise with the Office 365 suite and toolsets. Set toolset standards within the Institute and potentially deliver training where needed * Basic knowledge in ITIL and managing IT processes around Change, Problem, Incident, and Asset Management * Experience in working closely with vendors to communicate demands and tracks progress against issues and requests PREFERRED QUALIFICATIONS: * Excellent written and oral communications skills Please note, this opportunity does not sponsor work visas and has no relocation assistance It is the policy of the Allen Institute to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Allen Institute will provide reasonable accommodations for qualified individuals with disabilities. Allen Institute Seattle WA

End User Support / Training Specialist

Expired Job

Trigyn Technologies, Inc.