End User Support Specialist - Chicago Corporate Office

Boeing Chicago , IL 60602

Posted 3 months ago

The Boeing Company is currently seeking an End User Support Specialist to join the Global IT service Operations NE group in Chicago, IL.

The position reports directly to the Global IT Service Operations NE Senior Manager, and will provide 7X24 Executive Computing Support for all senior levels of Boeing executives, including Executive Assistants, Executive Office Administrators, Chiefs of Staff , Boeing Board of Directors and others in a direct executive support role.

Candidate must be comfortable to support all levels of executives, including Executive Assistants, Executive Office Administrators, Chiefs of Staff and others in a direct executive support role. Total client base is close to a hundred persons and may at times include Boeing Board of Directors members, senior members of all branches of the military, and visiting senior executives from airline customers or suppliers/partners.

Primary Responsibilities:

  • Leading others to locate and isolate complex computing delivery systems or network problems

  • Providing and coordinating complex computing delivery systems configuration management

  • Leading others to ensure computing and delivery systems orders meet end-user expectations and performing complex end-user training

  • Troubleshooting and helping to resolve mobility related issues

  • Maintaining standards and support IT upgrades

  • Candidate must have working knowledge of infrastructure, and security and system integration

  • Candidate must have a high level of expertise in wireless, mobility, collaboration tools, remote access tools, and computing integration

  • Position will involve some lifting of hardware and requires setup/refresh of computing equipment

  • Most projects will require some interfacing with the other applicable Boeing IT disciplines (desktop support, server, network, security, analysis/application, architecture, records management)

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.


CIO, Information & Analytics

Relocation Assistance Available

Yes. Available for eligible candidates, if authorized.


This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship.

Basic Qualifications(Required)

  • 3 plus years' experience using and supporting the iOS and/or Android platform

  • Must have at least 3 years or more of communication experience, both written and verbal, with a comfort in public speaking and frequent interactions with executive-level management

  • Candidate needs 3 years or more of mobility industry experience (corporate, service, or combination)

  • Must have 10 years or more interfacing with either senior level executives, military senior leaders, or combined

  • Do you have experience performing basic lifting, reconfiguration and relocation of computing desktop equipment

  • 5 years or more of education and/or work experience in delivering end-user desktop/application support


  • Knowledge and troubleshooting experience of standard desktop hardware and software, printers and services, and Conference Rooms using Crestron systems

Strong skills in wireless technology, networking, collaboration tools, remote access, and computing integration

  • Apple Certification is desired

  • Strong team player with good organizational skills; detail-oriented and able to diagnose hardware/software/system problems

  • Must possess and be willing to demonstrate strong leadership capabilities.

  • Expert in managing multiple tasks at once and meeting commitments

  • Requires positive can-do attitude, strong people skills and the ability to clearly communicate both verbally and in writing in the customer language (without IT jargon)

Typical Education/Experience

  • Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience

Experience Level

Individual Contributor

Job Type



Yes, 25 % of the Time

Contingent Upon Program Award




Job Code


Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Manager End User Services C...

U.S. Cellular

Posted Yesterday

VIEW JOBS 6/20/2018 12:00:00 AM 2018-09-18T00:00 Manager, End User Services – Chicago - INF001167 Responsible for managing an IS team, projects and processes for on-site and remote end users, troubleshooting and issue resolution related to desktop infrastructure and business IS support. Monitor and report on the delivery of required support service levels to the business. Partner with lines of business and establish a process for effective delivery of end user priorities. Provide input into the overall IT strategy and scoping and planning activities for projects. Lead additional national-level teams or initiatives on an as-needed basis. * Provides technical guidance, direction, and sets priorities for system services to the client organization while fostering the development of direct reports. * Provides leadership for IT projects, ensuring end users receive services in accordance with cost, schedule and performance requirements. * Consults with end users and IT personnel to alleviate issues. * Facilitates the support process with IS resources until technical issues have been resolved on an as-needed basis. * Develops and maintains professional relationships with the business partners they serve * Provides broad perspectives and creative thinking in creating strategic direction for the organization. * Maintains a close relationship with end users to assist in providing guidance assesses requirements for additional services and promotes use of IT services where appropriate. * Leads coordination of operational deployments of hardware and software, in a manner that prevents associate distraction and meets business operational requirements. * Proactively recognizes and identifies potential areas where existing policies and procedures can be streamlined or where new ones needed to be developed. * Facilitates business understanding of compliance with the organization's security guidelines. * Manages OpEx budget. Business Partnership * Conduct frequent and formal meetings with key business partners to review / discuss overall technology performance for the specific functional areas under responsibility. * Proactively participate in and support cross technology process improvement initiatives while providing feedback and input to those teams in order to bring a business partner perspective to the initiatives. People Management * Monitor workload of staff to ensure team members are consistently managed and challenged. * Lead the performance management process for direct reports. * Promote effective teamwork and manage the resolution of interpersonal issues. * Coordinate sharing resources across business services / processes to promote information sharing and career / skill development through job rotation. Educational and Experience Requirements * College degree in related technical / business areas or equivalent work experience required * 7 years of relevant technology experience in multiple business and technical processes required. Prior supervisory experience is required. * Requires understanding of project management methodologies and tools * Requires strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes * Requires strong knowledge of relevant applications * Requires general knowledge of professional services vendors and outsourcing to meet temporary needs * Requires experience overseeing geographically distributed and culturally diverse work-groups * Requires strong influencing / negotiation skills * Excellent written and verbal communication skills * Knowledge of business and technology trends * Strong interpersonal / relationship management skills Relevant Technical Skills * Business Applications: Billing & Rating, Activation & Provisioning, CRM/Customer Service, Remedy Trouble Ticketing; Call Center Technologies: ACD/PBX, CTI, IVR, Call Center Quality Assurance systems, Workforce Management systems, VoIP; Office Automation: Microsoft Office * Planning & Design: Microsoft Project, Visio; Reporting Tools : Crystal Reports, Business Objects, Remedy; Information Risk Mgmt: Active Directory, Anti-virus technologies (Symantec Suite or other comparable solutions); Hardware: Desktop hardware, Laptop hardware, Thin Clients, Printers, Avaya Telephones, Audio/Visual Conferencing Hardware; O/S & Network: Windows 7, Citrix, TCP/IP, Routers, Switches; Standards & Methodology: ITIL, Project Management Job : Information Technology Location(s) : Illinois-CHICAGO_IL U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information. U.S. Cellular Chicago IL

End User Support Specialist - Chicago Corporate Office