End User Services Operations Manager

9Th Way Solutions Washington , DC 20005

Posted Yesterday

9th Way Solutions is recruiting for the position of End User Services Operations Manager for our client in Washington DC.Experience: Experience: At least 8 years of related management experience with an emphasis on Service Desk and End User Computing programs and/or projects, including field support, desktop support, and call center management At least 5 years of proven experience managing a program with at least 100 personnel delivering End User Operations Support Services.

At least 5 years of experience interfacing and presenting to executives. Must possess a Bachelors degree. Degree may be substituted with 8 additional years of related experience.

Duties: Provides day-to-day management and supervision of overall Enterprise Management Systems (EMS) personnel, involving multiple projects and groups of personnel at multiple locations.

Organizes, directs, and coordinates the planning and production of all EMS support activities and allocates resources as necessary. Demonstrates written and oral communication skills. Provides highly specialized technical advice concerning configuration and implementation of metric gathering methodology for monitoring IT facility equipment, applications and services.

Analyzes the metric, technical configurations and provides recommendations on the best alternatives. Provides technical guidance for directing and monitoring information systems operations. Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network , systems, and application performance. Troubleshoots network, systems, and application performance systems when necessary and provides empirical data and recommendations to improve performance.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
End User Technician Mid Level

Caci International Inc.

Posted 2 weeks ago

VIEW JOBS 10/3/2019 12:00:00 AM 2020-01-01T00:00 Job Description The End User Tech provides intermediate level on-site technical support for customer/company network systems. Performs non-routine installation and/or maintenance assignments. Tests, locates, repairs and troubleshoots network equipment problems. Duties and Responsibilities: * Collaborates with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved. * Effectively manages time to respond to service calls in a timely fashion. * Completes intermediate installations and perform system test procedures. Troubleshoots and resolves issues that cannot be solved remotely. * Performs smaller scale (move, adds, or changes of client's) equipment as needed. * Prepares for on-site installations by reviewing site requirements. Obtains software and reviews relevant documentation prior to visiting customer sites * Stages the installation and upgrades in a lab environment prior to the site visit when necessary * Performs implementation of software and hardware solutions; integrating with the customer's network and equipment. * Troubleshoot sand resolves technical issues as they occur. * Provides basic system administration training to technical users. Require Qualifications: * Minimum three years' experience. * Background in WIN 10 support, systems analysis, network or software design/administration, requirements analysis, or systems/applications software development. * Requires minimum of SECRET but can go up to TS/SCI * Ability to obtain a DHS HQ EOD EDUCATION & EXPERIENCE: Typically requires bachelor's degree or equivalent and two to four years of related experience. Minimum/General Experience: Significant background in systems analysis, network or software design/administration, requirements analysis, or systems/applications software development. Minimum three years experience. Functional Responsibility: Guides users in formulating requirements, advises on alternative approaches, conducts feasibility studies, performs system/network design and/or administration. Minimum Education: Bachelor's degree in appropriate discipline. This section should describe the overarching summary of the job and what is appealing about the opportunity. More About the Role: This section should outline the primary responsibilities of the position. You'll Bring These Qualifications: This section should include required qualifications, including Years of Experience as outlined in the Job Leveling Guide. Remember, if your contract contains minimum Labor Category Qualifications, they must be included. These Qualifications Would be Nice to Have: This section should include and preferred or desired qualifications or attributes. What We Can Offer You: * We've been named a Best Place to Work by the Washington Post. * Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. * We offer competitive benefits and learning and development opportunities. * We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities. * For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. DHSHP Job Location US-Washington-DC-WASHINGTON DC CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities. Caci International Inc. Washington DC

End User Services Operations Manager

9Th Way Solutions