Mccarthy Building Companies, Inc. Sacramento , CA 94204
Posted 2 months ago
Job Opportunities
End User Computing Specialist
Information Technology - Sacramento, CA
McCarthy Building Companies, Inc. is America's premier, 100% employee-owned commercial construction company. With offices nationwide, we specialize in a wide range of project types that are as diverse and wide-ranging as the communities in which we build. Our innovative teams collaborate with clients and industry partners throughout the project life cycle, starting in the earliest stages of design, throughout construction and beyond project completion.
McCarthy's reputation for tackling the toughest building challenges starts with our focus on developing high-performing individuals and teams. We do this through our award-winning training programs, a best-in-class Total Rewards benefits program, and a focus on equipping diverse teams of employee owners through a connected and inclusive culture aligned with our values of: Genuine. We, Not I. All In.
How do McCarthy partners define our culture?
We Live Our Core Values. We do whatever it takes to deliver on our promises with honesty and integrity.
We are Employee Owned. We are personally invested in building the things people need in our communities.
We Feel Like a Family. We value genuine connections and help each other succeed in an inclusive environment.
We are Builders. We respect the work we do and everyone who helps make it happen safely.
Primary responsibilities:
PC Builds
Assist with ordering, building, tracking PCs for new hires or replacements as needed
Manage any additional data transfer requirements for existing PC upgrades
Coordinate with HR and PM to ensure known hardware and software is procured for employees
Coordinate with SHI partners for ordering, tracking, and delivery of new PC's and peripheral devices
Regional resource for tickets escalated beyond Tier 2 helpdesk and end user troubleshooting.
Identify, investigate, resolve, and follow-up on problems that cannot be resolved by level 1,2 or EUC support
Raise awareness of trending issues to the Manager on next steps
Follow established procedures or develop and document new solutions for issues discovered at the regional level
Document all solutions in Guru knowledge base
Reimage PCs for break/fix
Asset management and procurement for regional IT hardware
New PC Inventory
Retired PC recycling/ donations / destruction or resell management
Network gear delivery and return to STL
Procure additional hardware for project conference rooms (displays, workstation equipment, etc.)
Coordinate PC billing (to projects) with the Norpac Yard Manager
Provide desk-side, telephone and remote computer support via Bomgar/Beyond Trust for the Norpac Region.
Assist regional offices and project sites with;
Cost (tracking for equipment and billing to the projects)
Conference room AV support
Mobile device set up (MS Authenticator)
Identify, analyze, and track trending support issues.
Proactively identify and participate in process improvement projects, or assist other IT teams as requested
Opportunity for occasional jobsite and remote office travel around the Roseville/San Jose and San Francisco offices
Qualifications:
1-3 years of help desk troubleshooting preferred
Technical degree/certification (bachelor's not required but recommended).
Desire to provide excellent customer service and a positive support experience for customers
Self-motivated to continually learn and develop new skills. Willingness to strengthen technical skills through additional training.
Values the team environment with a desire to work in conjunction with other IT team members to troubleshoot tier 2 issues and continuously improve
Skills required:
Experience in desktop engineering/support and Windows operating systems
Hands-on technical experience
Ability to communicate effectively and efficiently with people at all levels in the organization, both inside and outside of technology
Strong written and verbal communication skills
Ability to work independently and meet delivery deadlines
High level of professionalism
McCarthy Building Companies is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.
For Sacramento, CA locations only, the pay rate for this position is $60,000-75,000. This does not include possible bonus and other benefits which can impact total compensation. Compensation offered may vary based on work location, experience, qualifications, specialty, training, and market and business considerations, among other factors.
Mccarthy Building Companies, Inc.