End User Computing Manager

Caci International Inc. Washington , DC 20005

Posted 2 weeks ago

Job Description:

Responsibilities

CACI is looking for End User Computing Manager to oversee our Tier 3 Desktop Support Team for our Department of Justice customer. Day to day responsibilities will include but are not limited to:

  • Plans, directs, and co-ordinates the End User Services team's activities to manage and implement project and/or interrelated projects from contract/proposal initiation to final operational stage.

  • Identifies and assembles the appropriate blend of resources to meet project/program needs and requirements, including sub-contractor selection.

  • Plans, schedules, monitors, and reports on activities related to the project/program.

  • Leads the project/program team(s) in determining client requirements and translating requirements into operational plans.

  • Facilitates status review meetings among project team members and clients.

  • Proposes and develops add-on program opportunities.

  • Controls project/program requirements, scope, and change management issues.

  • Coaches and counsels' members of the end user services team to accomplish project/program goals, to meet established schedules, and resolve technical/operational issues.

  • Establishes appropriate metrics for measuring key program criteria.

  • Identifies and recommends contingency measures.

  • Facilitates the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders.

  • Advises senior management on project management capability and risk.

End user services Management support shall include, but is not limited to, the following task areas:

  • Hardware and software standardization

  • Software standardization and maintenance to include operating system /software patches and updates, driver and firmware updates, antivirus release management and software deployment support utilizing System Center Configuration Manager (SCCM)

  • Workstation refresh support, including inventory control and maintenance/warranty coordination

  • Support for new Microsoft Windows 10 release models including Current Branch and the Semi-Annual Channel ongoing release model.

  • Creating, installing, and testing baseline images and additional software requirements

  • Maintaining and monitoring baseline configurations and documenting and reporting deviations

  • Transferring user's data and applications

  • Service desk support (Tier 3/4)

  • Auditing Systems and System Software for compliance and adherence to the (currently) approved and or certified software list.


Qualifications

  • Requires BA/BS with 10 years of experience with at least 4 years of management level responsibility.

  • Active Public Trust or the ability to obtain a clearance

  • PMP is a plus

  • ITIL v3/v4 Foundation Level preferred

  • Advanced ITIL certification is a Plus

  • Experience with full operations and maintenance services for optimal performance of integrated IT systems and network.

  • Experience ensuring the service lifecycle and continuous service improvement of IT services.

  • Network+ certification is a plus

  • A+ certification is a plus

  • Security+ is a plus

  • Microsoft Certified Solutions Expert (MCSE) a plus

  • Able to manage multiple related projects and navigate complex IT activities that span functions of organizations and regions to align results with organizational goals.

  • Knowledge of Agile methodologies and experience using agile to implement projects within a federal Government environment, as well as managing an agile team.

  • Experience managing teams of contract support personnel with diverse IT skill sets at multiple locations.

  • Experience maintaining and managing client interface at senior levels across multiple client organizations.

  • Must possess excellent communication (Oral and written) skills, attention to detail, problem solving and excellent customer service skills.

What We Can Offer You:

  • We've been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

  • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Job Location

US-Washington-DC-WASHINGTON DC

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.


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End User Computing Manager

Caci International Inc.