End User Computer Specialist - Associate - SER DIS Core (Night Shift/Rotating Weekends)

Hello,

Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:

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Thank you,

Human Resources

Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/

license. You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:

R00034922

Job Category:

Professional and Technical

Organization:

SER-DIS-Field Support-Healthcare

Location/s:

Main Campus Jackson

Job Title:

End User Computer Specialist

• Associate

• SER DIS Core (Night Shift/Rotating Weekends)

Job Summary:

Provides accurate, timely, and creative solutions to end-user computer and networking problems of routine nature aimed at integrating end-users into the computing environment resulting in greater stability, availability, end-user satisfaction and productivity, cost effective operations, and alignment of information technology with business objectives.

Education & Experience

Associates degree in a related field or equivalent combination of education/experience.

Certifications, Licenses or Registration Required: NA

Knowledge, Skills & Abilities

Knowledge of computer hardware and software. Knowledge of current technological trends in area of expertise. Knowledge of customer support standards and processes, including problem resolution, in an end-user computing environment. Knowledge of pc management and desktop lockdown process, policies, and standards and pc implementation best practices. Technical troubleshooting and diagnostic skills. Verbal and written communication skills. Interpersonal skills. Ability to identify and resolve computer system malfunctions and operational problems and escalate issues appropriately. Ability to learn about new tools, technologies, and platforms. Ability to convey technical information to non-technical personnel.

Responsibilities

• Participates in the provision of services encompassing end-user infrastructure, planning, standardization and centralization of end-user computing environments, enterprise client integration, migration to new pc technologies, deployment, and on-going management across flexible computing platforms to help simplify client infrastructure and improve end-user productivity.

• Performs basic daily troubleshooting, support, loading, and maintenance for applications and specified software. Researches and identifies root causes of recurring problems or situations where standard procedures have failed in isolating or correcting problem equipment, compatibility or product defect issues, or software installations, moves, and configuration changes and implements solutions or escalates problems to higher level analyst as required.

• Installs or assists in the installation of hardware and peripheral components such as monitors, keyboards, printers and disk drives on user's premises.

• Recommends and implements changes in pc management and desktop lockdown process, policies, and standards. Implements project management planning and pc implementation best practices regarding migration to new technologies.

• Recommends measures to leverage existing technology and the purchase and implementation of new technologies, hardware management technologies, and software to allow for better remote and systems management, reduction in costs, and improvement in quality of service.

• Updates and inputs data as appropriate, assists user with data transfer and application design, and provides end-user training. Maintains and ensures system documentation is accurate, up to date, and in compliance with in policies and procedures.

• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 100 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

Full time

FLSA Designation/Job Exempt:

No

Pay Class:

Hourly

FTE %:

100

Work Shift:

Night

Benefits Eligibility:

Benefits Eligible

Grant Funded:

No

Job Posting Date:

06/26/2024

Job Closing Date (open until filled if no date specified):