End User Analyst II

SCL Health System Lakewood , CO 80226

Posted 1 week ago

You.

You bring your body, mind, heart and spirit to your work as an End User Analyst II.

  • You know how to move fast. You know how to stay organized. You know how to have fun.

  • You're generous with your thoughts, your partnerships and especially your voice, because your opinion matters.

  • You're equally comfortable with internal communications, social media, and technology. You're great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

System Service: is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we've launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.

We.

Together we'll align mission and careers, values and workplace. We'll encourage joy and take pride in our integrity.

We'll laugh at each other's jokes (even the bad ones). We'll hello and high five.

We'll celebrate milestones and acknowledge the value of spirituality in healing.

We're proud of what we know, which includes how much there is to learn.

Your day

As an End User Analyst II you need to know how to:

  • Monitors and handles troubleshooting of systems, dispatching to appropriate STSC resource if unable to correct issue. Troubleshoots PC and Printer based issues and at times utilizing remote software where appropriate. Adequately documents resolution to issues in STSC ticketing software.

  • Keeps user base informed of systems changes (software/hardware upgrades, planned down times, system unavailability). Disseminates information to STSC and end user base when appropriate.

  • Responds to voice mail, email and ticketing application messages according to priority schedule. Assists with documenting problem-solving techniques to be put into STSC ticketing software knowledge database.

  • Supports new systems or new facets of existing systems, and keeps abreast of technology changes.

  • Participates as the primary agent in the setup and implementation of desktop systems including hardware and software installation, network connectivity, may include VOIP and analog phone sets/systems installation, and backup systems.

  • Works and assists in all areas of STSC when needed

  • Maintains and updates policies and procedures for areas of responsibility.

  • Updates support staff regularly on the status of projects, trouble tickets and system changes.

  • May perform routine data and system backups for primary information systems. Checks all system backup logs for errors and to verify error free backups.

  • Participates and supports a rotating on-call schedule, based on department needs.

  • Participates on special projects, assisting in project development from beginning to end. Contributes to the development of work plans, tasks, and time estimates. Plan, schedule and prioritize time to complete project tasks and deliverables. Work within a project team environment to ensuring that a quality product is produced, on time and within budget.

Your experience

We hire people, not resumes. But we also expect excellence, which is why we require:

  • Associate's Degree or higher college OR certificate in a technology or computer related field AND/OR equivalent work experience in a related field may be considered in lieu of a degree.

  • More than 1 year and less than 3 years or experience

  • Experience in healthcare, technology, or related field - a plus.

  • Demonstrated proficiency in computer software including: Windows and Microsoft Office Products.

  • Demonstrated proficiency in computer hardware maintenance and troubleshooting.

  • Ability to work occasional off-shifts and may include shifts up to 12 hours.

  • Strong research, organizational and analytical skills as well as the ability to teach users Ability to solve complex, multi-disciplinary problems in a graceful and sensitive manner.

  • Ability to successfully function in a fast paced, service oriented environment

Preferred:

  • 3 or more years of experience
  • A+ Certification

Your next move

Now that you know more about being an End User Analyst II on our team we hope you'll join us. At SCL Health you'll reaffirm every day how much you love this work, and why you were called to it in the first place.

Organization: Corporate, Various Locations

Primary Location: CO-Denver/Boulder/Surrounding Areas-Lakewood

Department: SYS-STSC-Site Ops-System Off

Schedule: Full-time

Shift: Day Shift

FTE: 1

Job Number: 18006716


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End User Analyst II

SCL Health System