Lead the development of revamped data and business processes in support of Marketing ensuring data is available and accessible where needed. Drives the marketing business processes to ensure clear accountabilities of major milestones and alignment. Develops the roadmap for the marketing data ecosystem and partners with Business leaders to align on vision and priorities.
Sources the communication and education of data and processes to the business functions. Implements a way to ensure resources are adopting both data and business processes. Partners with Consumer Experience Unit leaders to ensure processes are optimal, attainable and sustainable.
Framework General Profile and Scope:
Extensive knowledge of direct-to-consumer business functions, key deliverables and interdependencies.
Create a roadmap from current state to desired end state and drive change (this applies to marketing data and processes).
Develops process maps to deliver a streamlined integrated process. Requires partnering with business functions to understand the work, deliverables, constraints, data, and timeframes to accomplish the work.
Define business terminology and implement with business functions.
Owns the marketing operations calendar.
Ensures compliant use of the data (legally and according to partner agreements).
Knowledgeable of product offerings.
May lead functional teams.
Incumbents in this role perform the following tasks in an expert/lead capacity:
Owns having a detailed knowledge of direct-to-consumer functions.
Create an integrated process with clear accountabilities and milestones. This includes decision making processes and key communication points. Ensures this is updated and stays relevant.
Ensures data is available at key milestones and processes are aligned.
Creates training materials and assessments to ensure everyone understands the data and processes as needed for their respective work. Oversees training curriculum, schedule and adoption.
Stays abreast of the integrated process and adjusts as needed.
Owns delivering and gaining adoption of the end-to-end processes.
Possesses knowledge of the data model, processes, and products.
Maintains roadmap for Consumer Experience Unit marketing data and processes.
A key driver in change management.
Bachelor's degree in Industrial Engineering, Technology and Operations.
8-10+ years of working in direct-to-consumer, financial services or related industry and in an operations leadership capacity.
Understand direct-to-consumer marketing processes and data leveraged.
Lean or Six Sigma trained.
Excellent change management skills.
Takes ownership of problems and actively resolves issues while ensuring the business is aligned.
Excellent organizational and time management skills.
Outstanding communication and presentation skills.
Experience working and collaborating across the organization.
Demonstrated excellent organizational, analytical, planning and project management skills.
Can identify problem areas and quickly put a solution in place.
Demonstrated ability to manage multiple priorities in a time sensitive, results driven environment.
Demonstrated ability to work independently.
Strong collaboration skills.
CUNA Mutual Group's insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. As a dynamic and growing company, we strive to create a culture of performance, high standards and defined values. In return for your skills and contributions, we offer highly competitive compensation and benefit packages, significant professional growth, and the opportunity to win and be rewarded.
Please provide your Work Experience and Education or attach a copy of your resume. Applications received without this information may be removed from consideration.
Cuna Mutual Group