End Point Device And Network Support

Job Description

The End-User Device and Network Support position is expected to assist system users by responding to tickets and queries in order to solve technical issues and maintain an organized operational environment. The technician supports end-user hardware such as; desktops, laptops, printers, scanners, mobile devices, software applications, and additional peripherals. The applicant should have a basic understanding of common computing and networking principles, be able to quickly understand new technical concepts, and present sound judgement when resolving system, hardware, and application issues.

Building and maintaining trust is fundamental to this position and requires the technician to organize and prioritize a timely response to client requests while operating in a fluctuating operational environment. The support technician is a customer facing position that requires professional interaction at all organizational levels. The technician should be able to provide written and verbal communication of technical concepts to peers, end-users, and leadership.

Essential Responsibilities

• Assist vendors, peers, and leadership with operational functionality and efficiency

• Provide technical support to end-user computational devices and peripherals

• Configure, install, and maintain end-user software systems and applications

• Uphold information security and compliance requirements

• Develop and follow maintenance plans to minimize failure events

• Monitor system performance and identify issue trends

• Update and maintain end-user device inventory tracking systems

• Assist with network connectivity issues

• Coordinate with vendors to provide end-user technical support

• Ensure operating system durability by applying updates

• Assess and forecast functional needs to regulate system purchases

• Resolve hardware and network connectivity issues

• Assist with technical upgrades and system maintenance

• Support system testing and deployment

• Running and terminating Cat5e cable.

• Providing phone support.

• Assisting on the Help Desk

• Document technical procedures