End Customer Operations Engineer

Viavi Solutions Indianapolis , IN 46218

Posted 1 week ago

VIAVI (NASDAQ: VIAV) has a 90 year history of technical innovations that have evolved to keep pace and address our customer's most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. And, we are also at the forefront of optical security we bend light to develop and deliver optical solutions that provide security to the world's currencies and safety and performance applications for consumer electronics and spectrometry.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

If you get excited about working with customers around the world and cutting-edge technologies, we have a very exciting opportunity for you. Your solutions will enable operators to deliver the best customer experience in data and IP applications.

The successful candidate has an ability to work in dynamic cross functional and customer engaging environments including: understanding technology trends and virtualization with implications to customers, developing strategic vision for the solution, interacting with executive level customers, and driving successful business model with marketing and sales team.

Responsibilities include:

  • On-boarding of large and medium sized customers to our Cloud based instrument management system.

  • Work with end customers and the internal team to identify opportunities to integrate our instrument management system with the customer's Backoffice systems.

  • Become an expert and customer advocate for our instrument management system.

  • Mentor and Guide customers to realize the full potential of the instrument management system.

  • Assess market opportunities, develop strategic vision and solution roadmap

  • Write solution requirements and determine priority.

  • Work closely with R&D and cross functional team for new product development.

  • Work with PLM team to ensure that the solution compliments and support overall VIAVI ecosystem


  • Minimum 3 years demonstrated product management, application engineering, business development, and/or marketing experience.

  • Minimum of 3 years of experience in SaaS Cloud Solutions.

  • BS in Computer Science or Informatics a plus.

  • Plus: Experience in Java programming and development. API use and design.

  • Excellent Excel and database skills.

  • Excellent communication skills, comfortable with customers at all levels.

  • Leadership skill to drive the diverse cross functional stakeholders to the common vision and goals

  • Plus: Understanding technologies and trends ideally in Telecommunications, DOCSIS/DSL, Business services, Ethernet/IP, cloud, SDN/NFV or networking markets

  • Able to travel 25~30% (domestic and international)

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer minorities/females/veterans/persons with disabilities.

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End Customer Operations Engineer

Viavi Solutions