Encore Specialist - Jaguar Land Rover West Broward

Position Overview

Our brand new Jaguar Land Rover West Broward store ishere! With another JLR store in the Warren Henry family, we can provide more options and better service to our customers.

As part of the customer experience, the Encore Specialist's entire focus is on ensuring our owners understand how to fully operate the features of their new vehicle. This position is a high-luxury resource aimed at directly and personally serving our customer by taking unparalleled product knowledge out to them.

This opportunity is an hourly position with a bonus component. As full-time, this individual will have access to paid time off, health and life insurance options, 401k with employer contributions, and much more!

Responsibilities

• Fully support and conduct the new vehicle hand-over and training, including scheduling and quality control.

• Provide an educational experience by facilitating training in a customized manner with each owner, paying attention to features known to be difficult to understand.

• Establish trust and rapport with each owner.

• Support the sales and service departments with product knowledge assistance as needed.

Qualifications

• High School Diploma or equivalent.

• Required: Fluent in English and Spanish.

• Valid driver license and clean driving record as this position operates motor vehicles.

• One year of customer service experience at a luxury brand retail environment, more than one year preferred.

• Presentation skills - Ability to effectively and confidently present information publicly and ability to communicate verbally with high-end customer.

• Ability to maintain current on product knowledge through completing manufacturer training.

• Technologically savvy.