Emservices Specialist - Energy & Transportation

Cleveland Brothers Equipment Company Murrysville , PA 15668

Posted 2 months ago


In accordance with management directives, this position is the primary source of contact for Product Link (PL) connectivity, Customer Value Agreements (CVA), Predictive and Preventative Maintenance (PM) for the Electric Power, Petroleum, and Rental divisions. This individual will work directly with the CB customer base, sales force, service operations, and rental division personnel providing professional support and recommendations that help customers lower owning and operating costs, and improve uptime and availability.

Essential Functions:

This position mandates that the employee be able to perform all of the following functions:

  • Support Product Link (PL), Customer Value Agreements (CVA), Predictive and Preventative Maintenance (PM), and the Cat Inspect App;

  • Support sales, service, rental, and external customers as the first point of contact for all EMServices inquiries;

  • Develop competitive pricing and quoting options to support the sales, service, and rental teams;

  • Develop plans, processes, and procedures to support growth with Product Link connectivity, Digital Services, and Customer Value Agreements;

  • Generate, review, and maintain Excel files to report and summarize information or data, and distribute to internal and external contacts;

  • Generate and reconcile accurate service contractual invoices to Caterpillar and customers;

  • Accurately maintain multiple file types and folders in an organized structure on network drives;

  • Utilize Cat Remote Access Monitoring (RAM), Cat Remote Fleet Vision (RFV), VisionLink (VL) or other telematic platforms to gather engine data, and track asset event trends;

  • Professionally communicate with customers, service, or sales team contacts via phone or email to provide engine fault and/or event recommendations, and send electronic reports;

  • Utilize DBSi, and Cat systems to identify new engines sold with CVA or Connectivity offerings;

  • Regularly maintain CVA enrollments in DBSi and Lotus Notes data bases, and upload CVAs into the Cat Foresite system;

  • Proficiently review Caterpillar web sites and Tableau data bases for compiling data;

  • Provide internal CB and external customer training for Product Link and subscription based platforms;

  • Analyze SOS (Scheduled Oil Sampling) fluid results for use in providing recommendations;

  • Research repair history and use computer and/or literature based information to analyze engine electronic data to determine predictive & preventative maintenance recommendations for customers;

  • Attend and/or complete all required classroom or field safety training programs required for customer site visits;

  • Attend customer meetings and/or provide on-site asset inspections at locations across the CB territory;

  • Facilitate routine update calls with customers;

  • Substitute for other positions as needed.

Knowledge and Skills Required:

Thorough understanding of Caterpillar Electric Power and Petroleum industry engines, as well as, other Industrial based equipment. Understanding of operating risk associated with varying customer job site applications, maintenance products and industry demands. Must be proficient with Microsoft Office applications, including PowerPoint, Excel spreadsheet, and Word processing in a Windows based environment. Will possess excellent verbal, written, technical, analytical, and administrative skills. Ability to prioritize duties, work both independently and within a team, and carry out assignments of varying complexity with limited guidance. Strong self-starting, interpersonal, communication, and multi-tasking skills are required. Must be accountable, flexible, and successful within a team environment.

Background Training and Experience:

Progressive experience and thorough understanding focusing on exceptional internal and external services support, telematic connectivity and preventative maintenance contracts, repair before failure concepts, service operations, and an understanding of prime product engine and aftermarket consultative sales concepts. Business, technical or training degree preferred, or an equivalent combination of training and experience acceptable to the Company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lawn Care Specialist In Monroeville PA


Posted 2 weeks ago

VIEW JOBS 9/29/2021 12:00:00 AM 2021-12-28T00:00 Located In Monroeville, PA Salary: $16.00 an hour R15937 Lawn Specialist 2500 Eldo Road Suite 4, Monroeville, Pennsylvania 15146 Job Description Do you like being outdoors? Do you like a job where every day is different? The Specialist role with TruGreen is an excellent opportunity for an energetic, self-motivated, and goal oriented individual. Position Overview: Our Lawn Specialists provide service to residential or commercial customers by making timely lawn, landscape, and/or irrigation applications, diagnosing and correcting customer problems through service calls and other communications, and selling/up-selling services to new and existing customers, resulting in growth of our customer base. Specialists also provide customers with product and service information and resolve technical issues. Completing production reports, new sales forms, customer invoice forms, daily vehicle inspection report, and cancel/skip notices are some of the daily responsibilities required of our Lawn Specialists. Some positions may require a valid driver's license and/or appropriate state/local licensing. Included Roles: * Lawn Specialists (Residential or Commercial) * Tree & Shrub Specialist * Irrigation Specialist * Aerator * Laborer * Warehouse Technician TruGreen® is America's #1 lawn care company, serving more than 1.7 million residential and commercial customers across the United States and Canada with lawn, tree, and shrub care. TruGreen focuses on developing our people by building dynamic, enthusiastic teams while helping associates reach their personal and professional goals. TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, Click Here or to request an application accommodation, Click Here . California Residents: for information on personal data we collect as part of the application process, Click Here . TruGreen performs pre-employment testing. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time. Trugreen Murrysville PA

Emservices Specialist - Energy & Transportation

Cleveland Brothers Equipment Company