EMS Medical Control Specialist
Work Schedule: Full-Time Nights from 8pm-8am with Rotating Weekends
Location: Medical City Plano
Medical City Plano is a full-service, 493-bed acute care hospital with more than 1,600 employees and over 1,000 physicians on staff, representing over 70 specialties and subspecialties. The medical staff at Medical City Plano is a diverse group of experienced professionals. They are dedicated and committed to using new technologies and keeping up-to-date on recent advancements in health care. Every member of our staff - including nurses, radiologists, therapists, pharmacists, support staff, management and administration - is focused on the health and comfort of every patient who comes through our doors.
Responsible for building and maintaining relationships with Emergency Medical Services (EMS)/first responders, other hospitals and the community for transports and referrals to The Medical Center of Plano. Work collaboratively with the TMCP EMS team to ensure proper action/resolution for identified provider, referral source and patient issues.
Answer all incoming EMS calls and coordinate with ED Charge Nurse the room assignment for each patient to ensure smooth transition of care from EMS to ED.
Ensure report is called in a timely manner to outside receiving hospitals for agencies not coming to TMCP.
Ensure trauma, stroke, and STEMI team activations are activated per patient reports.
Collaborate with security regarding the status of incoming aircraft and need for landing zone assistance.
Relay helipad status to all incoming aircraft.
Monitor EMSystems status for TMCP and update as needed.
Be knowledgeable in use of RAC initiatives for communication/data management during multiple casualty incidents.
Assist EMS personnel as needed with identified issues (equipment location, lounge stock, etc.).
Assist with obtaining and tracking EMS run sheets, statistics and reconciliation of data that is required by facility, division, and corporate.
Provide follow up to EMS providers before end of each shift on high acuity patients such as trauma, stroke, and STEMI.
Maintain knowledge base of protocols for all departments under EMS Medical control.
Participate in shift huddles with ED staff.
Excellent communication skills with ability to multitask in highly stressful situations.
Knowledge of medical terminology, EMS systems, planning, organizations and processes.
Strong analytical, planning, and organizational skills.