EMS Dispatcher - Monterey County

Emergency Medical Services- 911 Dispatcher

Monterey County

Salinas, CA

IMMEDIATE HIRING! EMS Dispatcher FULL-TIME Opportunity

SUMMARY: We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation request and can provide clear communication in all situations to ensure quality support and care to all field units staffed by Emergency Medical Technicians, Paramedics, Critical Care Transport RN, and Fire Department resources utilizing a Computer Aided Dispatch (CAD) system.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.

• Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system.

• Dispatches and maintains radio communications with wheelchair, BLS, CCT, ALS units, and Fire Department resources.

• Monitors and documents response times of units.

• Fulfill OES, CDF, and USFS work orders for out of county Strike Teams and Task Forces.

• Utilizes and maintains professional communications skills with all employees and customers including patients, facilities and public service agencies.

• Completes and submits daily status reports regarding unusual incidents to Communications Supervisor.

• Monitors system performance and communicates system demands to field employees.

• Assists in the collection of data for patient billing purposes.

• Responsible for Adhering to all company policies and procedures.

MINIMUM QUALIFICATIONS:

• High school diploma or GED.

• Minimum of 18 years of age.

• At least six months of prior work experience with phone and customer service duties required.

• Must have minimal medical training or telecommunications experience, or have at least one year's experience as an EMS or public safely dispatcher.

• CAD and data entry experience with typing speed of at least 35 wpm required.

• Ability to record, transmit, and report information accurately.

• Ability to efficiently utilize all equipment assigned to him/her.

• Ability to manage multiple tasks simultaneously.

• Ability to understand basic computer applications.

• Effective oral and written communications skills.

• Effective interpersonal skills.

• Color Vision: Ability to distinguish and identify different colors.

PREFERRED QUALIFICATIONS:

• Current certificate holder of CPR for Healthcare Provider, ICS 100, ICS 200, ICS-300, NA/EMD, and NA/EFD preferred

• EMS/Fire Dispatch experience

• IAED Emergency Medical Dispatch Certification (EMD)

• IAED Emergency Fire Dispatch Certification (EFD)

• TriTech/Central Square Computer Aided Dispatch experience

• Fast paced call center experience

Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary Range: $22.80-$38.97/hr depending on experience (DOE) (This rate applies to non 24 hour shifts)