Maximus, Inc. Phoenix , AZ 85002
Responsibilities-Travels to and provides regular training for existing providers in one-on-one or larger settings.-Travels to and participates in events to recruit new providers to the program.-Responsible for escalated providers and resolving issues.-Complete case management and employment related services in person which includes assessment, barrier resolution, and participant contact, establishment of employment plans, co-case management, employment placement identification, support services and identification of community resources-Ensure quality customer service for internal and external customers-Maintain accurate case records for the participant in computer information systems-Ensure compliance with all contractual, state, federal requirements-Work within and support the regulations established by MAXIMUS and all outside governmental agencies-Responsible for high visibility providers where a quick resolution is needed.-May be assigned specific providers for ongoing assistance.-Collaborate with other contractors and the client on communication and implementation of policy changes to the operations.-Maintains up-to-date knowledge of the project. -Performs other duties as may be assigned by management
The Ideal Candidate will Possess the Following Additional Education and Experience
High School Diploma with 4+ years of experience, or Associates degree with 2+ years experience.
May have additional training or education in area of specialization.
Works on assignments that are moderately difficult, requiring judgement in resolving issues.
Understands implications or work and makes recommendations for solutions.
Communicates on complex or sensitive issues or draft such responses for supervisor or team lead.
EEO StatementEEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.