ATTENTION ALASKA RESIDENTS!This individual position is EXEMPT from the hiring restriction.
Qualified applicants are encouraged to apply.The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting foran Employment Services Technician I/II located in Fairbanks!The position is in the General Government Unit (GGU) at a range 14/15.Are you a self-driven individual who is interested in putting your customer service skills to work as part of the Fairbanks Job Center team?Would you enjoy assisting people explore employment options and develop career goals?Do you possess a strong work ethic and the ability to think outside of the box?Do you enjoy and thrive in an environment where variety abounds and you can count on ever-changing priorities and assignments?If you answered yes to these questions, we want to hear from you!The Employment Services Technician I/II - Career Support & Training Services (EST I/II - CSTS) is a flexibly staffed position located at the Fairbanks Job Center under the direct supervision of the EST III.
The incumbent will provide a full array of career support and training services to customers residing in Interior, Northern and Northwestern Alaska.
Management periodically modifies roles/responsibilities of staff to ensure coverage through cross training.
These services include, and are not limited to:Conducting information gathering interviews;Making referrals to appropriate community resources;Providing comprehensive vocational assessments;Determining employment and training readiness;Assisting customers to define vocational goals and the services needed to achieve them; and
Providing case management services to assist customers be successful, self-sustaining wage earners.The Employment Services Technician I, under immediate supervision and in a training environment, will perform a variety of assignments directly related to employment, training and career development.The Employment Services Technician II functions at the full proficiency level and works with greater independence than the EST I.THE SUCCESSFUL CANDIDATE WILL BE HIRED AS AN EST I AND HAVE THE POTENTIAL TO FLEX TO AN EST II UPON SUCCESSFUL COMPLETION OF A FLEX TRAINING PLAN AND PROBATIONARY PERIODKEY RESPONSIBILITIESProviding quality career support and training services in high demand, high growth industries;Interviewing individuals to obtain information needed to provide comprehensive employability assessments;Utilizing grant specifications to determine eligibility of applicants and suitability of services requested;Identifying potential obstacles to employment and formulating methods for successful resolution;Determining appropriate referrals to internal and external partner agencies and other community resources;Helping a diverse customer base obtain their career goals through the development of comprehensive career planning, on-going formal case management and follow-up services ensuring a positive return on investment;Using multiple computer applications to document services, track caseload performance, obligate funds and process payments ;Building and maintaining working relationships with partner agencies to collaborate and negotiate individual employment plans (IEPs); and
Facilitating/coordinating financial support for job training and supportive services.We are looking to hire an individual with the following knowledge, skills, and abilities:Please note that you will need to highlight these strengths in your cover letter.
Please see the "additional required information" section for further instructions.Excellent time and attendance habits;Professional integrity; positive attitude and behavior;Demonstrated work experience in an environment requiring confidentiality, and understanding the importance of maintaining professional boundaries;The ability to effectively communicate program information, verbally and in writing, to a wide variety of audiences;Documented experience providing superior customer service to diverse populations; ability to recognize and respect cultural differences, life styles and values;Highly developed critical thinking skills; ability to apply complex concepts, policies and procedures to individual situations to ensure successful program outcomes;Proficiency in the use of MS Office Suite; the ability to quickly learn programs that track and monitor activities and performance;Basic working knowledge of bookkeeping principles;Proven ability to multi-task; successfully working on multiple projects with competing deadlines and ever-changing priorities; and
Working knowledge of the workforce/labor market in the Interior, Northern and Northwestern regions of Alaska.
Minimum Qualifications One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.
Additional Required Information PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLYTHIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLYThis recruitment is open to Alaska Residents only.
Applicants must meet Alaska Residency Requirementsin order to be considered for employment at this time.COVER LETTERIn addition to answering the supplemental question regarding how you meet the minimum qualifications for this position, applicants are ALSO required to attach a cover letter to be considered for this position.
Applicants who do not attach the required cover letter will not advance to the interview phase of this recruitment.
The cover letter may be used as a writing sample.
Applicants are advised to pay particular attention to spelling, punctuation, and grammar.Your cover letter must provide the following information:The cover letter must describe your knowledge, skills, and abilities as they pertain to the bulleted points in the job description above.
Give specific examples to demonstrate your experience.The cover letter must describe how you meet the minimum qualifications for the position.The cover letter must be in standard business format.Please attach the cover letter to your application before submitting it online or, if unable to attach to your application, email it to the contact provided in the job posting (if email is not an option, please call the contact person to obtain a fax number). Your cover letter will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process.DOCUMENTS REQUIRED AT THE TIME OF INTERVIEWA list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.A current resumeAPPLICATION NOTICEYou can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application.
If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply.
Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" page.Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration.
If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date.
Any documents submitted after the posting has closed will not be considered.WORK EXPERIENCEIf using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time.
Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met.
If they are not, the applicant may not advance to the interview and selection phase of the recruitment.Note: Attaching a resume is not an alternative to filling out the application in its entirety.
Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.BARGAINING UNITIf you are a current state employee, please mark the union you are a member of at the time of application.
If you are not a current state employee, you MUST mark that it does not apply to you.MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy.
The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.
Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.NOTICEQuestions regarding the application process can be directed to the Workplace Alaska hotline at (toll free) or (907) 465- 4095.
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.
For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located athttps:// STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call or in Juneau or (TTY) or correspond with the Division of Personnel & Labor Relations at: P.O.
Box 110201, Juneau, AK 99811-0201.
The State of Alaska is an equal opportunity employer.
Contact Information WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at (toll free) or if you are located in the Juneau area.
Requests for information may also be emailed to: applicant password assistance please visit: specific information in reference to the position please contact the hiring manager:Cheryl AbdallahAdministrative Assistant II(907) Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska.
Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits.
(Please note this video is specifically designed for new State Employees.)Insurance BenefitsHealth insurance, which includes employer contributions toward medical/vision/dentalThe following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.AVTECConfidentialCorrectional OfficersMarine EngineersMt.
Edgecumbe TeachersSupervisoryUnlicensed Vessel Personnel/Inland Boatman's UnionExempt employees (not covered by collective bargaining)The following employee groups are covered by Union health trusts.
Contact the appropriate Union for additional information.General GovernmentLabor, Trades and CraftsPublic Safety Employees AssociationMasters, Mates & PilotsEmployer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)Optional Insurance BenefitsGroup-based insurance premiums for
Term life (employee, spouse or qualified same sex partner, and dependents)Long-term and short-term disability
Accidental Death and DismembermentLong-term care (self and eligible family members)Supplemental Survivor BenefitsEmployee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)Matching employer contribution into a defined contribution program (new employees)Employer contribution into a defined benefit or defined contribution program (current employees)Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social SecurityOption to enroll in the Alaska Deferred Compensation ProgramNote: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See for additional information
Paid Leave & Other BenefitsPersonal leave with an accrual rate increase based on time served
Eleven paid holidays a year
Gym discounts at participating fitness providers in multiple locations throughout the state.See for additional information 01 To complete your application for this position a cover letter is required.
Have you attached a cover letter that follows the directions listed in the job announcement?
Yes No 02 Have you carefully read the minimum qualifications for this position, and are you certifying you possess the required education and/or experience to meet the minimum qualifications as stated?
If yes, briefly highlight your education and/or experience to demonstrate how you meet the minimum qualifications.
03 I acknowledge I understand the education and/or experience being used to meet the minimum qualifications for this position must be adequately documented in this application in order to be considered.
Attaching a resume is not an alternative to filling out the application in its entirety.
Failure to submit a complete application may lead to a determination your application is incomplete and removal from consideration for this job opening.
I acknowledge I understand this requirement