Employment Services Technician 1/2 (Pcn 07-6009)

RECRUITMENT EXTENSION NOTICE

The recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply.

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an

Employment Services Technician 1/2 located in Anchorage!

No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 14/15.

What You Will Be Doing:

Employment Services Technicians provide core services regarding employment, reemployment, and employer services to job seekers, employers and partner agencies. This position's assigned duties are to administer State Apprenticeship Expansion, Equity, and Innovation Grant (SAEEI), State Apprenticeship Expansion Formula Program (SAEF), and Workforce Investment Opportunity Act (WIOA) Title 1B Programs and State Training and Employment Program (STEP). This position is in a training environment, learning eligibility criteria, programmatic guidelines, case management functions and system operations.

The primary focus promotes the creation of Registered Apprenticeships and assists Registered Apprentices. The primary focus under the WIOA and STEP program is to provide employment and training services to overcome barriers to employment through the administration of state and federal grant funding. This position provides a variety of services to customers which include but are not limited to, workforce preparation, resume writing, interviewing skills, labor market research, and management of apprentices on caseload.

Our Organization, Mission and Culture:

The incumbent plays a vital part in the division's mission of strengthening Alaska's workforce and encouraging economic stability for communities in Alaska. This work is achieved by providing quality employment, re-employment, and referral services to high-demand, high-growth occupational industries.

In the Midtown Job Center, we have strong core values with commitment to the work we do and recognize that each team member has a specialized skillset that brings value to the team. We are dedicated to building a well-trained and prepared workforce by serving our customers and businesses with the highest level of service, knowledge, and professionalism.

The Benefits of Joining Our Team:

You will work with a talented, dedicated, and professional team who are driven to ensure quality services are provided to Alaska's businesses, employers, and job seekers. The Division of Employment and Training Services is devoted to comprehensive workforce development for it's staff and customers.

Training will include on-the-job learning with seasoned staff, as well as formal training via online video modules and ongoing webinar opportunities. You will have the opportunity to represent the Midtown Job Center at official functions, and to market our services at civic and community events. The work schedule consists of 7.5 hour days, with a 37.5 hour workweek.

We are open Monday-Friday between the hours of 8am-5pm. The State of Alaska offers generous paid leave accrual, health benefits and a comprehensive retirement plan. Upon passing probation, you will be eligible for an Alternate Work Week Schedule that will provide every other Friday or Monday off.

The Working Environment You Can Expect:

This uniquely rewarding position is located in the heart of Anchorage in the Midtown Job Center. This Job Center has plenty of free parking and is surrounded by restaurants and grocery stores, which makes getting out of the office for lunch or a short break very convenient and time efficient.

The daily work environment is full of variety with ever-changing priorities and assignments. This customer service-driven position involves extensive contact to explain and elicit information regarding procedures, services, and/or requirements for solutions and services provided through the Job Center Network.

Who We Are Looking For:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

• Financial Management: Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies

• Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

To view the general description and example of duties for the position, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Employment Services Technician 1:

One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Employment Services Technician 2:

One year of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.

OR

Two years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

SUPPLEMENTAL QUESTIONS

Applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible.

Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.

FLEXIBLY STAFFED

This is a flexibly staffed position with the opportunity to advance to Level 2 upon management's assessment that the incumbent is performing adequately and has successfully completed training as an Employment Services Technician 1.

DRIVER'S LICENSE REQUIREMENT

Applicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

• Current resume with emphasis on knowledge, skills, and abilities that are directly related to the position. If you've already attached this to your application, there is no need to bring it.

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).

• A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.

• Professional letters of reference from past or current employers are considered recent if the letters are one (1) year old or less.

• Personal or character references are NOT accepted in lieu of professional letters of reference.

• A copy of your valid Driver's License.

LEGAL EMPLOYMENT

The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

APPLICATION NOTICE

You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" page.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you're unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

BARGAINING UNIT

If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at:

P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov

For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska

De La Rentae Evans

Employment Services Technician 3

Phone: 907-269-4719

Fax: 907-375-9696

delarentae.evans@alaska.gov