Employment Services Representative

National Vision Duluth , GA 30198

Posted 6 days ago

  • High School Diploma/GED; Associate's Degree preferred.

  • 1 2 years of Customer Service experience required.

  • 1+ years of Human Resources experience preferred.

  • HRIS systems experience is a plus.

  • Advanced data entry/keyboard skills.

  • Knowledge of Microsoft Office Word, Excel and PowerPoint.

  • Strong verbal/written communication abilities; effective interpersonal skills; strong attention to detail.

  • Approaches all encounters with customers and co-workers in an attentive, friendly, courteous, and service- oriented manner.

  • Excellent organization, planning, judgment, and time management skills.

What are the benefits?

National Vision offers a competitive benefits package including Health and Dental Insurance, 401k with company match, Flex Spending Account, Short Term and Long Term Disability Insurance, Life Insurance, Paid Personal Time Off, and much more. Please see our website www.nationalvision.com to learn more.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

National Vision, Inc. (NVI) is one of the largest optical retailers in the United States. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality.

Right now we're looking for a Field Employee Services Representative to join our growing team.

The Field Employee Services Representative will be responsible for entering new hires through our Onboarding system and will work stores from multiple regions. In addition, this position will be approving and processing name changes for the field and provide back up to other Employment Service Representatives when needed.

What would you do? The Specifics

  • Reviews new hire paperwork submitted through Onboarding system for assigned regions and ensures it is complete and correct before it feeds into the HRIS system. Checks paperwork for any corrections and adheres to I-9 rules and regulations with all new hires.

  • Troubleshoots Onboarding issues when necessary with the Store Managers by utilizing the Onboarding Reference Guide.

  • Completes the E-verify process for all new associates in accordance with Federal Law.

  • Provides HR Support to the Company's retail personnel via phone, email and chat. Answering basic associate questions regarding human resources procedures and referring to the Onboarding Manager as needed.

  • Approves and processes associate name changes through the WorkForce Portal (Ultipro).

  • Provides back up support for all Employment Services positions.

  • Attends and trains new managers at our Management Education Program regarding Employment Services processes.

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Employment Services Representative

National Vision