State Of Illinois Springfield , IL 62701
Description of Duties/Essential Functions Benefits Supplemental Questions
Under general supervision, provides customer service and guidance to clients related to the Internet based labor exchange system, Illinois Job Link (IJL); reviews and analyzes job seeker and employer accounts to determine eligibility for applicable Employment Service programs; provides advice and assistance on functions and services provided by IJL; reviews existing records for accuracy. Responsible for providing prompt and accurate responses, as well as quality customer service, in accordance with established agency goals. Provides interpretative services for Spanish speaking clients.
Requires knowledge, skill and mental development equivalent to the completion of four years college with major courses in the social sciences; or requires four years of work experience in program research evaluation or design with two of the years at the professional level. Requires working knowledge of US Department of Labor; Illinois Employment and Unemployment Insurance laws, rules and regulations as it relates to Illinois JobLink.
Requires working knowledge of automated system capabilities within IDES. Requires the ability to effectively communicate orally and in writing; ability to organize and analyze pertinent data. Requires ability to use a personal computer with related software programs. Requires ability to speak and write the Spanish language at a colloquial skill level in carrying out position duties in conjunction with Spanish speaking clients.
Work Hours & Location/Agency Contact:WORK HOURS:
Springfield Director'sl Office
607 E. Adams St.
WHERE TO APPLY:
IDES Recruitment & Selection
607 E. Adams Street
Springfield, IL 62701
Attn: Don Motley
Current State Employees:
Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application to the Agency Contact listed above. In order to be considered for a promotion, you must be deemed qualified or have submitted a CMS-100B Promotional Application to: CMS Bureau of Personnel; Examining & Counseling Division; Stratton Office Building, Room 500; Springfield, IL 62706 prior to the closing of the posting period.
DO NOT APPLY DIRECTLY TO AGENCY CONTACT. FOLLOW PROCEDURES IN HOW TO APPLY IN SECTION BELOW.
Questions related to Testing and Grading can be directed to: CMS at (217) 524-1321 or (312) 793-3565.
Notice Statement of Equal Opportunity Employer and Nondiscrimination:
IDES is an Equal Opportunity employer and does not discriminate in admission to its facilities, treatment of or employment of persons in its programs or activities in compliance with the Illinois Human Rights Act, the Illinois Constitution, the U.S. Civil Rights Act, Section 504 of the Rehabilitation Act, as amended, the Americans with Disabilities Act, and the U.S.
Auxiliary aids and services are available upon request to individuals with disabilities. The Equal Employment Opportunity Officer is responsible for ensuring compliance with these laws. Any issues or concerns should be addressed to the EO Office at 33 S. State, 10th Floor, Chicago, IL 60603 or by calling (312) 793-9290.
How to Apply:
Click Here for Applicant Information and Grading Procedures
This position may require a current grade from Central Management Services (CMS), Division of Examining and Counseling, to be deemed qualified and available for employment consideration. For more information, please refer to the Work4Illinois website at Work.Illinois.Gov and select 'Application Procedures'. Additional information may also be obtained from the Agency Contact listed above or by contacting CMS, Division of Examining and Counseling at Work4Illinois@Illinois.gov or (217) 782-7100, (217) 785-3979 (TDD/TTY), (800) 526-0844 (TTY Only).
Additional Documentation for Employment Security Specialist I:
Option SS - Spanish Speaking
Additional Title and Exam Information
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NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire based on current salary plans and/or collective bargaining agreements, if applicable.