Employment Security Representative II - 40043192

Requisition No: 823189

Agency: Commerce

Working Title: EMPLOYMENT SECURITY REPRESENTATIVE II - 40043192

Pay Plan: Career Service

Position Number: 40043192

Salary: $36,000.00

Posting Closing Date: 05/03/2024

Total Compensation Estimator Tool

Our Organization and Mission:

Florida Commerce works across the state to support Florida's economy, robust and talented workforce and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.

CareerSource Brevard is the workforce development board for Brevard County. CareerSource Brevard works to facilitate and be the catalyst for workforce development services that are responsive to the employment needs of Brevard County.

In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at Florida Commerce that fit their skill sets.

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service - 711.)

Let our mission become yours. To find out more about us, click on the link : http://www.floridajobs.org/

The Work You Will Do:

This position works directly with a team of other Customer Service Representatives to greet and assist job seeker candidates with accessing services in person in the center, on the phone and chat system, as well as assist employer customers to screen and refer job seeker candidates to their job opening positions in Employ Florida.

Screening the job seeker candidate for qualifications and experience as required for compliance and recording applicable supporting documentation in the management information system to include all notes as it pertains to the quality of services provided. The incumbent in this position will:

• Assist job seeker candidate with full registration in the Employ Florida to include Background, Contact details and a Resume.

• Identifies and recommends to the job seeker candidate actions and services needed to apply for applicable job openings in Employ Florida and other job boards as well as develop and provide resume guidance and development.

• Review's memorandums, e-mails, reports and communications related to center operations and customer services and responds to the actions required by the Center Manager or Point of Contact staff.

• Conduct follow up and monitor the job seeker candidates process into employment.

• Ensure placement information is obtained and shared timely and properly to Job Order control unit to assist with placement information getting entered into the State MIS in a timely manner.

• Professionally handle all customer service-related issues that may arise on a day-to-day basis and include Management team if necessary, to resolve.

• Prepare a monthly summary from weekly activity reports and submit to management by the deadline set by the CareerSource Center Manager.

• Participate in center meetings and countywide meetings to provide feedback related to job seeker activities and provide recommendations as needed.

• Work with Career Advisors to assist with job seeker training process to include providing training information and conducting general aptitude assessment testing as needed.

• Participates in promotional activities to promote services that are available to eligible persons, such as, Job Fairs, Recruiting Events and Career Days.

• Provide direct assistance to job seeker candidate to include, resume assistance, job search, arranging for skills assessments, LMI, and documenting all activities in the State MIS if needed.

• Provide labor exchange services to eligible persons including intake and assessment, counseling, testing, job search assistance, and referral and placement if needed.

The Difference You Will Make:

Your knowledge and skills will be utilized to assist qualified job seeker candidates to connect to employers.

CareerSource Brevard is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

Florida Commerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with our Vision and Mission, the employee:

• Furthers Florida's economic vision by providing support that enhances the economy and develops, safe, and healthy communities.

• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.

• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.

• Works collaboratively to optimize the effectiveness of Florida Commerce's available resources and tools.

• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience

Where You Will Work:

Brevard County is known as Florida's Space Coast. Brevard has 72 miles of beautiful Atlantic Ocean coastline, numerous scenic trails and diverse parks, and is home to the world-famous Kennedy Space Center.

Brevard County is also:

• Home of Port Canaveral, one of the busiest cruise ports in the world

• Home to Florida Institute of Technology (FIT), and Eastern Florida State College

• Known for its high-tech industries and family-friendly atmosphere

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA IS MORE THAN A PAYCHECK!!

• State Group Insurance coverage options+ * Retirement plan options, including employer

(health, life, dental, vision, and other supplemental options) contributions (FYI, please click www.myfrs.com)

• Nine paid holidays and a Personal Holiday each year

• Annual and Sick Leave Benefits

• Student Loan Forgiveness Program (Eligibility required) * Flexible Spending Accounts

• Tuition Fee Waivers (Accepted by major Florida colleges/universities) * Ongoing comprehensive training provided

• Career Growth

• Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

• We care about the success of our employees.

• We care about the success of our clients.

• We are always improving our technology, our tools, our customer's experiences and ourselves.

• A rewarding experience for reliable, compassionate and professional employees.

Pay:

$36,000.00 Annually

Your Specific Responsibilities

• Provide re-employment services including, but not limited to, career assessment and planning; useful and relevant labor market information, resume building, mock interviews, referrals to specialized employability skills workshops; and other appropriate pre-employment preparation services. Use electronic and other resources to help customers make career and job search decisions. Facilitate employment as expeditiously as possible for customers by actively providing job screening/matching and referrals.

• Serve as a universal customer contact - assist walk-in customers with a range of customer requests and needs including assisting customers at the Career Center kiosks, conducting initial assessments, and serving as a complaint specialist for the Career Center.

• Help businesses recruit applicants for their jobs by working on job matching; identify suitable candidates for open job orders in the Employ Florida system.

• Make initial contact with eligible trade-affected individuals whose employment has been threatened and who have been temporarily or permanently laid off. May be required to travel and provide own transportation. Review application and ensure information is recorded into the State Management Information System. Collect appropriate documentation needed to verify data elements. Conduct an initial assessment of the workers' eligibility for services by reviewing work experience, education and abilities. Refer eligible individuals to the appropriate staff for a comprehensive assessment. Identify the workers enrolled in training deadline and refer individuals to staff for a further assessment to determine services and benefits for which the individual qualifies. Assist staff in obtaining information from other states and/or entities regarding eligibility for reemployment assistance benefits, trade readjustment allowances, etc. Assist staff in pulling together information needed in order to conduct a Trade Adjustment Assistance (TAA) Information Meeting for trade-affected workers who are covered under a certified petition. Assist workers, employer, union representative, etc., in completing petition form.

• Work with the Rapid Response Coordinator providing assistance with information on TAA Petition filing as applicable.

• Serve as a Federal Bonding Contact Specialist - learn all aspects of this service and be available to complete required forms, documentation, etc. as required.

• Serve as a backup workshop facilitator - learn all workshops offered by Career Center and be able to be a backup to workshop trainers countywide

• Prepare weekly, monthly and quarterly statuses and other informational reports as requested.

• Record all services and applicable case notes in the appropriate management information systems timely and accurately.

• Other duties and responsibilities may be assigned.

The Employment Security Representative II serves as the regions TAA Coordinator, making initial contact with eligible trade-affected individuals whose employment has been threatened and who have been temporarily or permanently laid off and assisting these individuals in determining services and benefits for which the individual qualifies.

This individual's knowledge and skills will be utilized to help connect jobseekers to employment opportunities and help eligible trade-affected individuals whose employment has been threatened and who have been temporarily or permanently laid off and assist these individuals in determining services and benefits for which they qualify.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for post secondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Melbourne

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, Outlook

• Knowledge of Employ Florida

• Knowledge of Career Center and Policies

• Knowledge of the principles and techniques of communication

• Interviewing

• Data entry

• Verbal and written communication skills

• Work independently and as part of a team

• Engage, understand and respond to the needs of businesses

• Customer service skills

• Work in a fast-paced and diverse environment

• Understand and apply applicable rules, regulations, policies and procedures

• Give presentations/speak in front of groups

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.

Must become certified as a Workforce Development (Tier 1), within 12 months of appointment to this position.

May be required to travel locally and must have access to transportation.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.