Employment Case Manager

Compensation: $28.32/hour (40 hours-week/full-time)

Schedule: Monday-Friday, 8:30am-5pm

Benefits:

• Free Dental & Vision

• 19 Paid Holidays- Including 4 Mental Health Days

• Retirement Plan with a match

• Paid Training

• 10-year anniversary sabbatical

• Flexible Spending Accounts

• Professional Development Allowance

• Paid Parental Leave benefit

• Discounted Pet Insurance

• Affordable Health Insurance (50% dependent coverage paid by employer)

• and many more!

Company Overview

For more than 50 years, Insight Housing (formerly BFHP) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the Bay Area - Alameda County, San Francisco County, Contra Costa County, Solano County, Sacramento County, San Joaquin County, and Amador County. We are proud of our team members who are very dedicated in our mission to ease and end the crisis of homelessness in our communities.

Program Overview

A Pathway to Housing for Homeless Veterans - join a team that assists Veteran families experiencing homelessness to attain housing placement and housing stability. Insight Housing is expanding on our successful Homeless Veteran Reintegration Program (HVRP) Roads Home program to connect very low-income homeless Veterans with employment. The program provides street and venue-based outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and assistance in obtaining VA and other benefits. The program will work with all participants to develop and carry out action plans that improve their health and wellness.

Position Summary

Under the supervision of the Employment Services Manager, the Employment Case Management will assist homeless veteran participants in determining their eligibility for resources and assist with access to Insight Housing Roads Home services. The Employment Case Management will provide case management services and support as defined by the best practice, critical time intervention to Homeless Veteran's enrolled in the Roads Home program. These services will be provided to eligible Homeless Veterans with interest in employment, transitional work opportunities and job readiness training.

Essential Duties and Responsibilities

• Verify and document that eligibility requirements are satisfied.

• Assist veteran in other program resources when Roads Home eligibility requirements are not met.

• Educate veteran on the Roads Home program and coordinate with other community supports to best serve Veterans and meet their individual needs.

• Actively involve clients in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans.

• Submit all employment related activities to leadership staff for HMIS entry.

• Assist veteran in identifying, selecting, and applying for open positions matching their qualifications.

• Performs other job-related duties and responsibilities as needed.

• Share timely employment information and resources to promote the Roads Home program.

• Assist participants in assessing their job skills for positions; administer and score standard career assessments.

• Develop, with veterans' participation, an individualized strengths-based smart goal plan addressing the needs and barriers identified in the assessment process.

• Assess veterans' readiness for work and guide them through the process of discerning the most appropriate career path.

• Document service delivery and maintains accurate, timely documentation ensuring client confidentiality.

• Assist program with VA enrollments, restarting disability benefits, providing healthcare access and resources.

• Connect veteran with resource point of contact and linkages to housing services, mental health, food and other services.

• Provide financial supportive services with management approval to ensure budget requirements are met.

• Ensure accuracy and consistency with the agency's fiscal and billing procedures.

• Transport Veterans in a safe, cautious, and responsible manner when appropriate and necessary for employment plan implementation.

• Work within the framework of the agency's Code of Conduct

• Attend weekly staff meetings.

• Exercise responsibility appropriate to the positions and delegated authorities

• Be responsible to everyone else, the agency and its stakeholders both for your actions and your decisions not to act

• Conduct business in accordance with the Insight Housing Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community

• Commit yourself to treating each community member with respect and dignity.

• Maintain HMIS database records, including client intakes, program entry and program exit; ensure that all data is entered into HMIS within 24 hours of service delivery.

• Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of HIPAA certification standards.

• Drive own or agency vehicle to the field and to other program sites, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.

• Attend and participate in all staff meetings, trainings, and case conferences, as assigned.

• Complete and submit timesheets in a timely and accurate manner.

• Work within the framework of INSIGHT HOUSING's Code of Conduct.

• Perform other tasks as assigned by supervisor.

Qualifications, Skills and Abilities

• Bachelor's degree in Social Services or related field, or equivalent combination of education, training, and experience.

• 2 years' experience providing case management service or equivalent experience providing services to people experiencing homelessness, vulnerable populations, and/or low-income individuals. Prior experience working with Veterans, preferred.

• Knowledge of the client population, familiarity with issues surrounding trauma, mental illness and substance abuse strongly preferred. Familiar with client intake and assessments.

• Experience with IDP/IE development, preferred

• Commitment to serving homeless individuals and Veterans. Have a clear understanding of PTSD, Traumatic Brain Injury, alcohol and drug dependency and other mental health issues.

• General knowledge of local community resources.

• Proficiency in Microsoft Office, email, internet, and calendaring applications. Experience with HMIS data entry strongly preferred.

• Veteran status preferred.

• Excellent verbal and written communication skills.

• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude.

• Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.

• Ability to maintain professional conduct, attitude and appearance at all times.

Special Requirements

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.

• Must be able to receive and maintain criminal records clearance.

Physical Requirements

While performing the duties of this job, the employee is

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.

• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.

• May be occasionally required to stoop, kneel, or crouch.

• May be required to lift or move up to 50 lbs.

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.