SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
Employer Service Representative Location: Midland, Georgia. Manager is open to representatives from Virginia as well.
Please note, salary range will depend on job level, background, and experience. Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities. Responsible for providing operational support and expertise, as well as single point of service support (e.g., calls and claims) to key client contacts (HR, Benefit Administrators, client key decision makers, etc.) and Account Management. Primary duties may include, but are not limited to: - Services client accounts with timely and effective response to client service related concerns and issues.
Keeps operational teams appraised of client changes, culture, benefit intent, etc.
Keeps account appraised of service related trends and issues, handles escalations and provides overall support to key client service related issues and needs.
Talks with clients by phone or in person to ensure the best service possible.
Answers client inquiries regarding health plan or service issues.
Responds to customer issues and investigates and resolves errors.
Coordinates complaint resolution concerning billing or services rendered with appropriate department(s).
Coordinates client service needs with other departments as required to ensure client service and satisfaction.
Regularly attends and participates in on-site client visits as the need arises based on performance guarantees of that group.
Client visits can be anywhere from 1 time a week to a couple times a year all depending on importance and the need.
Requires a HS diploma or equivalent and related claims/customer service experience; or any combination of education and experience which would provide an equivalent background.