Employer Account Services Representative | Occupational Medicine - Bismarck, ND

Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: East Broadway Occ Med

Location: Bismarck, ND

Address: 2603 E Broadway Ave, Bismarck, ND 58501, USA

Shift: 8 Hours

• Day Shifts

Job Schedule: Full time

Weekly Hours: 40.00

Salary Range: $16.50 - $26.50

Department Details

Monday

• Friday; 8:00am

• 5:00pm

Office is closed on all major holidays

Job Summary

Schedule appointments, maintains accounts and completes all billing functions. Acts as a liaison between clients, potential clients, operations and the leadership team.

Responsible for scheduling of appointments for various clinics and services Requires depth knowledge of service line to proficiently review procedures orders, as well as appropriately schedule all necessary resources to perform services. Responsible for resource management and resolving conflicts. Services as liaison between various Occupational Medicine departments.

Manages provider schedules. Ability to multi-task and perform a wide range of job duties related to business operations from scheduling, account setup and validation to billing

Answers phone calls related to business services (scheduling, billing, account verification, etc.) in a professional manner, creating a friendly and cooperative impression to all callers. Messages are distributed promptly per established processes.

Responsible for completion of referrals. Responsible for setting up new client accounts and updating existing accounts accurately and efficiently while building consistencies in the system and identifies opportunities for system maximization and workflows.

Responsible for the ongoing maintenance of current company accounts to ensure correct service provision. Develops relationships and provides excellent customer service. Supports the maintenance of the computer system to ensure maximization of the system, allowing billing and patient care throughput.

Represents the services Occupational Medicine Clinic offers and serves new and existing clients. Identifies new service opportunities by assessing customer needs and collaborates with management in addressing new service and customer service needs. Will possess judgement relative to appropriate time and circumstance to seek the assistance of service matter expert regarding a company inquiry or request.

Integrates system processes and standards for services, initiating company specific customization following Business Operations standards. Works accounts throughout the entire revenue cycle, which includes, but is not limited to, entering service charges, invoicing, payment posting, reconciling balances and collections.

Provides additional business support to clients. Responsible for the ongoing maintenance of current company accounts to ensure correct service provision while adhering to guidelines provided for proper system setup.

Third-party administrator (TPA) for services not performed within the service line, duties include, but not limited to, appointment scheduling, invoicing, payment posting and aging reports. Processes aging reports while diligently working aged accounts prior to sending to collections. Identifies and promptly resolves billing complaints.

Demonstrates experience in diverse team environment, including coordination, problem solving and consensus building skills. Well-developed skills in interpersonal relationships, conflict resolution, customer service, coordination and collaboration.

Able to perform essential duties without direct day-to-day management. Strong organizational skills and ability to learn various programs utilized in the health system.

Must demonstrate proficiency in computer skills and use of multi-line telephone system. Ability to multi-task and perform a wide range of job duties related to business operations from scheduling, account setup and validation to billing. May train and mentor new employees.

Qualifications

Associate degree in business/public relations preferred.

Minimum of two years work experience in Occupational Health or business office required.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0191248

Job Function: Employee and Occupational Health

Featured: No