Employee Technology Experience Technician III (IT Desktop Support)

Overview

POSITION SUMMARY STATEMENT:

The First Shift IT Desktop Support Technician III / Employee Technology Experience Technician III opportunity is an exciting senior level opportunity to join a team of highly trained and self-motivated IT professionals who work onsite at our state of art Innovation and Manufacturing facility in Winston-Salem, NC. Will be providing broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in both office environments and manufacturing environments within our facility. End User Services Technicians also support events.

DETAILED RESPONSIBILITIES/DUTIES:

• Provides service and end user support during maintenance checks or dispatches• Diagnoses errors or technical problems and determine proper solutions• Produces timely and detailed service reports• Collects and analyzes performance data to provide technical assistance• Provides technology support as needed for events• Ties workflow to schedule• Documents processes and solutions related to complex issues• Creates workaround procedures when standard procedures have failed and ensures issues are resolved• Solves technical issues and develops technical solutions related to software and setup errors for engineers, technicians, and customers• Builds positive relationships with customers• Comprehends customer requirements and make appropriate recommendations/briefings• Leads all on site installations, repairs, maintenance and test tasks• Crafts work instructions as part of corrective actions• Provides technical assistance to service technicians to resolve day to day issues, such as troubleshooting, documentation issues, and clarification of written procedures

SUPERVISORY RESPONSIBILITIES:

NONE

Job Qualifications

QUALIFICATIONS:

Skills Required:

• Customer-centric

• Attention to detail and good communication skills

• Passionate about technology

• Ability to lift and move hardware

• Strong knowledge of Windows 10, Office products

• Familiarity with desktop, laptops mobile devices, printers or other devices

• Familiarity with Active Directory, ITIL Service Management and ticketing system

Experience required - Level III:

• 5+ years experience performing desktop / end user support

Education Required:

• Bachelor's in Information Technology or equivalent or additional 4 years of experience in lieu of degree

Certificates / Training Preferred:

• CompTIA A+ or equivalent

PHYSICAL DEMANDS:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers• Manual dexterity required

• Moderate: Mostly standing, walking, bending, frequent lifting

WORK ENVIRONMENT:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

• The office is clean, orderly, properly lighted and ventilated• Noise levels are considered low to moderate

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US Benefits Statement

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.