Employee Technology Engineer

Truecar Santa Monica , CA 90405

Posted 2 weeks ago

Job Description:

As part of the TrueCar Employee Technology team, you will be responsible for providing world class support to employees. The Employee Technology Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. You will be responsible for administering, managing, and supporting the IT infrastructure throughout the company. A strong candidate will be passionate about technology and finding ways to automate the daily repetitive tasks. While providing assistance to all levels of remote and on-site employees with computer software, hardware or system problems, the primary focus is managing the day to day queue of Employee Technology tickets, resolving these tasks in a timely manner, and reporting metrics to the team weekly. You will partner with other technology and operational teams to ensure requests are being routed and resolved properly and in a timely manner.

Responsibilities:

  • Support local and remote employees

  • Manage/upgrade AV equipment in conference rooms

  • Manage and ensure employee lifecycle procedures are being followed

  • Provide world class customer service across the organization

  • Provide support during company wide meetings

  • Stay on the forefront of emerging industry practices

  • Be available off-hours and weekends for critical issues

  • Be available occasionally for weekends and travel

  • Monitor ticket queue and Slack for user submitted requests

  • Maintain an acceptable schedule

Minimum Qualifications:

  • A minimum of 2 years of IT/Desktop Support

  • Experience troubleshooting usability issues for both local and cloud applications such as Google G-Suite, Microsoft Office, Windows 7/10, MacOS, etc.

  • Answering questions received via Slack, ticketing system, telephone, email, and in-person

  • Excellent communication skills

  • Ability to work with minimal supervision

  • Patient, courteous, and friendly customer service attitude

  • Strong fundamental knowledge of JAMF, and Workspace ONE

Preferred Qualifications:

  • Ability to find the root cause behind any issue

  • Understanding of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP protocols

  • Effective time management with respect to deadlines, priority changes, and interruptions

  • Knowledge of best practices around data security

  • Experience supporting people remotely

  • Mobile device support including iOS and Android

  • Familiarity with conferencing software including Bluejeans, Google Hangouts, and Webex

  • Experience managing a ticket queue

  • Strong desire to learn and grow technical skills and ability

  • Interest in AWS, coding, networking, security, DevOps

Location(s):Santa Monica Offices


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Employee Technology Engineer

Truecar