ESA (Employee Space Available) Coordinator
We are committed to our mission: Through excellence, we create once-in-a-lifetime experiences, every time.
Holland America Line's mission guides our business to deliver once-in-a-lifetime experiences for our guests, care for our employees, remain stewards of the environment and operate in partnership with the people and organizations in the communities in which we do business. Our office is located in the beautiful city of Seattle, on the Elliott Bay waterfront just a short distance from downtown. Our Corporate Team supports a fleet of 14 modern classic ships offers more than 500 sailings a year visiting all seven continents.
Responsible for the over-all operation of the ESA (Employee Space Available) program for Holland America Line and Seabourn.
Validate application, notify employees of clearing, and make reservations in POLAR.
Monitor the Holland America Line and Seabourn ESA inboxes and respond to all general inquires and correspondence to assist employees with their travel plans.
Assist in the administration and confirmation of reduced rate bookings including staff (vacation and business) and other free reservations.
Ensure that payment is received as necessary.
Assist with processing Itinerary Deviation requests.
Validate ports and add deviations to POLAR bookings and advise of approval or denials via email.
Assist Supervisor/Manager, Ship inventory with any other projects as needed.
Travel school preferred
Previous Holland America Line reservations experience, at least 1-2 years
Computer knowledge should include POLAR, word processing and spreadsheets
Must be detail oriented with strong organizational skills
Previous customer service experience is preferred
Must be able to work well independently as well as with others
Must be able to work in a fast paced environment with changing priorities and tight deadlines
Time off benefits paid holidays, paid vacation and paid sick time, prorated based on hours worked.
Travel Generous Cruise and Travel Privileges for you and your family.
Health Complete benefit plans including medical, dental, vision and flexible spending accounts if working 30 or more hours per week. Medical only for 20-29 hours per week.
Training In-house Discover University courses on professional development.
Rewards & Incentives Employee Recognition and Reward Programs; rideshare, financial commuter incentives; special employee discounts for local venues, banking services and retail stores.
For more than 140 years, Holland America Line has been a recognized leader in cruising, taking our guests to exotic destinations around the world. Apply today and set sail on an exciting new career course! Our application process is quick and easy, be sure to login to our Talent Center and create a profile and then apply directly to your specific job.
Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
Holland America Line Careers