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Employee Relations Team And Project Lead

Expired Job

Citizens Financial Group, Inc. Johnston , RI 02919

Posted 3 months ago

Description

The Employee Relations Team and Project Lead role is a key liaison between the Human Resources Service Center (HRSC) and the Employee Relations (ER) team and will ultimately provide project support to both teams.

Primary responsibilities include (but will not be limited to):

  • Liaising with HRSC Manager to provide oversight of the HRSC Tier II Specialists on their ER assignments

  • Managing the Tier II Specialists ER workload and monitoring / reporting on the ER team workloads

  • Managing the streamlined / mandated policy related corrective action processes (not performance)

  • Managing operational metrics for the entire ER function

  • Reviewing teams for continuous process improvement opportunities

  • Reviewing HRSC Tier II Specialist ER processes

  • Managing ER Scripts and all associated processes

  • Managing the drafting of new scripts / processes

  • Conducting effective Quality Control for team

  • Conducting comment reviews reviewing Glassdoor, Indeed, Exit Survey, etc and opening cases as appropriate

Qualifications

Experience and Skills:

  • Current Employee Relations / Human Resources experience required

  • 1-3 years of supervisory experience preferred

  • Strong written and oral communication skills

  • Demonstrated process improvement mindset Agile experience a plus

  • Strong technical skills MS Office experience required (SharePoint, Outlook, Word and Excel proficiency required)

  • Case management experience preferred

  • Process mapping experience preferred

  • Prior call center experience preferred

Education:

  • High School Diploma or equivalent required, Bachelor's Degree preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday through Friday 8:30AM 5:00PM

Why Work with Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.

#LI-MF1


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Employee Relations Team And Project Lead

Expired Job

Citizens Financial Group, Inc.