Employee Relations Specialist

Holiday Retirement Orlando , FL 32801

Posted 7 days ago

Full Time

Community Name: 0001 Home Office

Working for Holiday Retirement

Holiday Retirement helps older people live better, and we accomplish this by following these principles:

  • Older people are vibrant and deserve the best experience.

  • We promote independence and create choice to do your thing.

  • We appreciate and respect our residents, families, associates, and guests.

  • We believe in life-long learning, growth, and staying connected.

If you have a passion for making a difference in the lives of older people, we'd love to talk to you.

We have a rewarding opportunity for Employee Relations Specialist. In this role, you will perform timely investigations into alleged violations of company policy or law. You will also support and coach managers, and advise employees regarding employee relations issues.


Employee Relations Specialist Responsibilities:
  • Conduct phone and/or on-site investigations to resolve allegations of harassment, discrimination, misconduct, workplace violence, ethical violations, wage and hour violations, or other potential violations of law or company policies;

  • Coordinate multiple fact finders when leading investigations that are complex or large in scope

  • Make recommendations to management based on objective, factual investigative findings regarding the appropriate action to take, ensuring compliance and consistency

  • Question employees with complaints to determine whether the issue would be better resolved in the field; advise employees on possible courses of action they can take to resolve a conflict

  • Advise managers regarding employee conduct issues; assist managers with performance documentation to ensure clarity and consistency

  • Document issues and claims in the Company's electronic tracking system

  • Ability to travel on short notice as needed

  • Other duties as assigned.

Qualifications:

  • Bachelor's degree (B.A./B.S.) in Human Resources or related field preferred

  • Minimum of 2 years of Employee Relations experience, or 4 years of HR Generalist experience with Employee Relations responsibilities

  • Demonstrated ability to research information to arrive at a valid conclusion, then make recommendation and plan of action

  • Excellent verbal, written, listening communication skills

  • Good understanding and knowledge of current state and federal employment laws

  • Proven ability to meet deadlines and work in a high-volume, fast-paced environment

  • Thorough knowledge of Microsoft Office suite; aptitude to learn software as needed

  • Skilled at problem solving processes and able to manage multiple demands

For 50 years, Holiday has been in the business of helping older adults live better, age more successfully and stay independent for as long as possible. Today, over 30,000 older adults in over 260 communities across 43 states call a Holiday community home: and our employees agree. Beginning in early 2018, and every year since, Holiday has been certified a great workplace by Great Place to Work Institute(R), an honor that was also extended to 221 of its communities in 2020. Helping older people live better is a tremendous privilege and we would love to share more about our mission with you.

Holiday Retirement is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Req ID: 86407

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Employee Relations Specialist Cheddars Scratch Kitchen

Darden Restaurants, Inc.

Posted 2 days ago

VIEW JOBS 4/15/2021 12:00:00 AM 2021-07-14T00:00 Job Description JOB OVERVIEW: Employee Relations Specialist ("ER Specialist") is the primary contact for team members using the Employee Relations' toll free telephone number and/or other means to contact the Restaurant Support Center to report employment concerns or ask questions related to employment policies. The ER Specialist is responsible for the intake, evaluation, and processing of team member concerns/questions submitted to ER and resolves issues or escalates those matters as appropriate. In addition, the ER Specialist will partner with Employee Relations Managers and the Director of Human Resources in other ER related matters. ROLES & RESPONSIBILITIES: As primary ER contact for team members, provides guidance in the Open Door Policy to ensure it is being used in accordance with the company's Dispute Resolution Process. * During the intake process, actively listens, captures and summarizes in case management database relevant details, and evaluates concerns/questions to advise appropriately using independent judgment and escalates to stakeholders as needed. Ensures all essential information has been received. * Advises on ER issues using independent judgment and strategic thinking while upholding company values and culture, reducing company liability and ultimately improving the team member experience. * Recommends corrective actions, documentation, performance coaching, investigations, or other actions for team members to Operations Management. * Demonstrates ownership of ER decisions and actions; follows issues through to completion and professionally challenges pushback when necessary. * Leads the process to compile and analyze documentation/information received about team member disputes and/or employment policy inquiries. * Owns follow-up investigation with Operations, Restaurant Support Center departments and appropriate individuals /entities when required. * Escalates issues timely and appropriately after investigation plan is developed and ensures accuracy when representing/relaying facts and information related to specific matters. * Interacts and professionally communicates with current and former team members, all levels of management, Operations, Restaurant Support Center, external vendors/agencies, and other third parties in the daily activities associated with the administration of ER matters. This includes preparing and sending appropriate correspondence and/or information as required or requested. * Reviews and updates cases logged in the HR Case Management Systems from e-mails and other departments. Exercises discretion when assigning cases to self or ER team. * Handles overflow from ER Managers on cases of moderate complexity and/or scope. * Develops and maintains systems, written procedures, templates, and checklists for handling of ER related matters. When warranted, takes initiative to evaluate and recommend process improvements, changes, new procedures etc. * Ensures accurate and timely completion of all intake concerns/questions and database entries. * Supports the Employee Relations function, to include a wide variety of administrative duties, report creation and analysis, and serving as key ER liaison to various departments, operations, and other entities in performing such support * Provides ER support to the "closing restaurant process" to include gathering payroll data, coordinating, as appropriate, support from marketing, operations, HR, payroll, and finance teams, and accurate completion of ER section in process notebooks to distribute to all stakeholders. * Builds presentations and/or partners with ER Managers and HR Director on special projects, ER training, and investigations. REQUIRED TECHNICAL SKILLS: * Advanced computer skills in MS Word, Excel, PowerPoint, and Outlook * Knowledge and understanding of common legal terms, policies, rules, regulations and employment laws within the HR/Employee Relations practice area * Excellent written and verbal communication skills - clear, succinct, and focused * Ability to quickly and accurately enter notes from conversations with callers in HR Case Management system OTHER KEY QUALIFICATIONS: * Ability to handle highly confidential and sensitive information * Ability to make decisions independently and exercise discretion on when to escalate matters * Exceptional telephone manner at all times, to include a warm, caring, and professional approach with all callers, and willingness to spend large quantities of time on the phone * High level of common sense and patience * Flexible, organized, and detail oriented with outstanding follow-through skills * Ability to work independently, as well as with others, and handle multiple tasks with minimal supervision in a fast-paced environment * Work well in team environment with the ability to communicate under pressure and use tact in handling team member concerns * Ability to identify, analyze and utilize resources to complete job accountabilities * Ability to effectively handle high volume under strict deadlines REQUIRED EDUCATION: * Bachelor's degree with 2+ years of work experience in human resources or employment law or equivalent HR work experience PREFERRED EXPERIENCE: * Bilingual (Spanish) * Experience in Employee Relations environment a plus * Familiarity with restaurant operations, especially Darden Restaurants, a plus Darden Restaurants, Inc. Orlando FL

Employee Relations Specialist

Holiday Retirement