Employee Relations Specialist

Grifols Inc. Los Angeles , CA 90009

Posted 11 months ago

For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.

This position is responsible for applying Human Resources (HR) partnering skills in a high volume call center environment, with an emphasis on Employee Relations case management. Will manage and resolve simple to complex Employee Relations issues and investigations.

Manages and provides early intervention and support resolution for Employee Relations issues. Acts independently and has an aptitude for networking in a diverse and complicated organizational structure.

Primary responsibilities:

  • Responds to, investigates and provides recommendations to resolve employee relations concerns reported to the Employee Relations Service Center, Grifols Ethics Hotline, Issue Resolution Policy or other means. Documents all activity, advice, resolution and prepares investigative reports. Maintains discretion and confidentiality regarding employee concerns.

  • Coaches and advises managers on Grifols' employee relations best practices, policy, programs or processes and how to respond to workplace issues appropriately.

  • Ensures compliance of state and federal laws as well as company policy.

  • Educates and trains HR staff and front line management on Employee Relations policies and procedures.

  • Works with Legal department to respond to EEOC, DOL and other legal claims.

  • Responds to unemployment claims for all Grifols' companies.

  • Other duties as assigned.

Knowledge and understanding of HR practices and employee relations. Good oral and written communication, organization, presentation, documentation, and interpersonal skills.

Strong PC skills, especially with Microsoft Office Suite of products. Strong critical thinking and problem solving skills, including the ability to perform root cause analysis. Ability to work both independently and in a team.

Ability to handle deadline-driven responsibilities in a dynamic environment. Ability to maintain a high level of attention to detail. Ability to present data in a compelling manner in order to influence others. Ability to maintain the privacy and confidentiality of information viewed.

Maintains federal and state compliance on all HR issues. Consults with HR staff and relevant company employees on all types of internal discrimination complaints.

Develops reports for submission to various regulatory agencies. Reviews HR training related to EEO considerations, various types of discrimination and/or sexual harassment, to ensure compliance with all applicable laws and regulations.

Gathers evidence and prepares responses to various discrimination and wage claims. Investigates and responds to employee relations concerns.

Creates and delivers training on employee relations issues, compliance policies, and related administrative procedures. Provides consultation to managers and employees on the interpretation and/or application of company HR policies and procedures to ensure consistent and fair policy/procedures application.

Experience & Education

Bachelor's degree in HR or related field. PHR Certification preferred.

Typically requires 1 - 5 years of HR experience that includes experience handling related employee relations issues.

Directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements.

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day.

Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Frequently walks. Occasionally bends and twists neck.

Light to moderate lifting and carrying objects with a maximum lift of 30lbs. Frequently drives to site locations with occasional travel within the United States. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Interacts with others, relates sensitive information to diverse groups.


Location: NORTH AMERICA : USA : CA-Los Angeles


Learn more about Grifols

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Employee Relations Specialist


Posted 5 months ago

VIEW JOBS 10/17/2019 12:00:00 AM 2020-01-15T00:00 Job Overview: The Employee Relations Specialist will have the opportunity to provide a consultative service for handling complex employee relations issues. The incumbent will support managers and functional team members throughout multiple locations in the United States. Job Overview Responsible for administering employment policies and practices, researching and/or investigating team member concerns and making recommendations that effectively promote positive employee relations. Counsel management with respect to federal, state and local EEO and other personnel laws, ensuring consistent interpretation and application of laws, policies, procedures and precedence. Conduct workplace investigations and recommend effective solutions for addressing workplace issues and corrective action in accordance with personnel policy and applicable laws. Deliver service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction. Primary Job Responsibilities * Develops case management and/or investigation plan for each case. Utilizes proper resources; identifies witnesses and key individuals; determines method, order and timing of interviews, evidence to gather; maintains contact with service request owner. Conducts investigations, as appropriate, including remote or onsite interviews with key individuals, such as the complainant, accused, witness, subject matter experts (SME) as needed utilizing standard and probing questions to effectively collect pertinent facts needed to resolve the case. Gathers evidence and facts required for conducting a proper assessment of the case; handling evidence in accordance with all company policies and guidelines. Identifies the company policies and practices that are relevant to the case in order to identify when a violation of company policy has occurred. Based on the findings, researches and recommends the action(s) to take to appropriately resolve the case. * Consults with and advises managers regarding workplace issues and recommends appropriate personnel actions in accordance with Company policies and guidelines, and applicable laws. Coordinates review with employment law on guidance as appropriate in addressing cases that may result in potential legal action. Assists managers as needed in preparing corrective action documents and performance improvement plans, and preparing for employee conversations. Notifies manager of process and timeline based on the recommended actions. Reviews escalated matters with appropriate stakeholders at appropriate time in the case lifecycle and operates as intermediary as needed between the manager and the stakeholder. * Assists team members with workforce issues by listening empathetically to concerns, managing expectations, and handling the case in a sensitive manner. Keeps team member regularly informed of the status of the case, informing the team member of obligations to ensure a timely and accurate handling of the case in accordance with company policies and guidelines. * Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR centers of excellence (COEs). Integrates efficiently with team members in the COEs and seeks to provide expertise/advice in the area of specialization as appropriate. Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR function. * Remains current and informed in the field of Employee Relations in order to share knowledge and insights with others. Maintains up to date knowledge of federal, state and local EEO and labor laws. * Performs required tasks and initiatives, following the guidelines and procedures established, maintaining appropriate documentation and records for Employee Relation cases, helps establish ER metrics and helps drive ROI. Education/Qualifications: * Bachelor's Degree and 4 years plus of experience in an HR concentration. * 5 - 6 years of experience in handling complex employee relations issues over multiple organizational site. Experience: * Knowledge of federal, state and local employment (EEO) and labor laws; working knowledge of employment law for the state of California is a plus. * Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing effective solutions to resolve problems. * Experience communicating both verbally (on the phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, prospective acquisitions, external clients). * Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. * Intermediate level skill in Microsoft Word, Excel, and PowerPoint * Willing to travel up to 10% of the time for business purposes, across all 3 shifts (within state and out of state). Preferred Qualifications * PHR or SPHR Certifications as conferred by HRCI (Human Resource Certification Institute) is a plus; * Experience working in a customer service environment focused in healthcare, hospital or diagnostic testing environment; * Experience providing employee relations support virtually to team members in multiple locations; * Experience using Case Management or Workflow tools. Covance Los Angeles CA

Employee Relations Specialist

Grifols Inc.