Employee Relations Manager

Job Summary

The Employee Relations Manager oversees all employee relations activities, policies, and procedures; utilizes highly-developed analytical, interpersonal, problem-solving, communication, and judgement skills to demonstrate employee relation expertise; maintains high involvement in setting the strategy for employee relations; supports teammates with handling workplace concerns and action plans and intervenes when necessary; and works extensively with organizational management to identify opportunities to proactively and preventatively address common employee relations issues.

Responsibilities

• Manage and oversee employee relations processes and procedures to enable effective management, conflict resolution, and problem solving

• Conduct, oversee, and assist with employee relation issues (i.e., manage employee concerns and grievances; identify and implement appropriate employee action and accountability practices)

• Manage all investigations and reported work-related incidents by determining scope, timing, and direction of investigations

• Obtain, verify, and maintain investigation records (i.e., interview complainants, witnesses, and accused personnel; and analyze other company records or resources necessary)

• Prepare detailed reports of investigation findings

• Submit investigation reports to internal committees for review and approval of corrective actions when required

• Develop recommendations for people-programs and policies by collecting and analyzing corrective actions and reported work-related incidents

• Provide strategic support, thought partnership, and coaching to personnel at all levels of the organization

• Provide guidance and coaching to leaders at all levels of the organization to address employee behavior and performance

• Maintain current knowledge of company-wide organizational and operational changes to identify potential employee relations risks and develop proactive plans that address the risks

• Regularly review policies and stay current with updates in legislation to maintain compliance with federal, state, and local employee laws, regulations, and recommended best practices

• Stay current on trends, best practices, regulatory changes, new technologies in Human Resources (HR), talent management, and employment law

• Maintain compliance with Health, Safety, and Environmental (HSE) policies by attending required HSE training sessions, safety meetings, and always utilize proper Personal Protective Equipment (PPE)

• Other duties as assigned

Qualifications

• Minimum 5 years of relevant Human Resources (HR) experience, required

• Bachelor's degree in HR, Business Administration, or related field, preferred

• Proficient in Spanish, preferred

• Must have knowledge of performance management, coaching, conflict resolution techniques, and be comfortable enacting disciplinary measures

• Strong verbal and written communication skills; can effectively interact with employees at all levels of the organization

• Comfortable presenting information to organization management and executive leadership

• Proficient knowledge of federal, state, and local regulations and employment law

• Strong analytical and critical thinking skills, able to transform raw data into insights that contribute to HR and organizational objectives

• Independent learner, willing to stay current on HR best practices, regulatory updates, HR technologies, organizational policy, and evolving organizational objectives.

• Problem solver with strong active listening skills; can enact successful solutions and mediate between conflicting parties

• Proficient knowledge of Microsoft Office 365 applications, HRIS, and able to quickly learn other work-related software

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the role's essential functions. Reasonable accommodation may be made for individuals with disabilities to perform their major responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to manipulate, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to 20 lbs.

Work Environment

The work environment characteristics described here represent environmental conditions an employee will encounter while performing the role's essential functions. The noise level in some work environments can be moderate and an employee may encounter extreme weather conditions while performing major duties. Reasonable accommodation may be provided for individuals with disabilities to perform their major responsibilities.