Employee Relations Leader Escalated Case Management

Wells Fargo Minneapolis , MN 55415

Posted 4 months ago

Job Description:

Wells Fargo Human Resources develops and implements people strategies to support Wells Fargo's business objectives. This group manages compensation and benefits, human resource service centers, systems and payroll, finance, employee relations and assistance, talent management, learning and development, and recruiting. We work together as One HR to make Wells Fargo an employer of choice, where people are our competitive advantage. Our operating foundation is based on our ability to operate efficiently, develop HR team members, strengthen controls, and scale technology infrastructure.

Employee Relations (ER) is a centralized team within Human Resources with domestic and international responsibilities that include consulting on HR policy and employment related matters, resolution of workplace issues and disputes not requiring investigation, corrective action consultation, team member misconduct review processes, displacement and selection strategies, employee assistance consulting, and accommodations management. Key partners include Legal, Conduct Management, HR Control Executive, and Enterprise Human Capital Controls and Governance.

Position Overview

The ER LeaderEscalated Case Management reports to Sharon Matthews, Head of Employee Relations and is responsible for providing direction and management to a new team that is responsible for review and resolution of escalated ER matters for Wells Fargo. This position will develop and lead a diverse team of highly skilled ER professionals and business support consultants, where applicable. This team will be responsible for the ER Team Member Misconduct Review process (TMMR) and associated reporting, coordination of matters escalated to the Misconduct Escalation Review Committee (MERC), complex team member and executive allegations, termination disputes, and escalated second level reviews and employment eligibility determinations. Additional specialized consulting includes labor relations, information security, and ER for ER. The focus is on ensuring consistent application of HR policy and ER guidance and on mitigating employment related risk across the enterprise.

This leader will continually assess the effectiveness and value of related programs and processes thru the use and development of metrics and analysis in partnership with Team Member Insights. They will remain abreast of existing and changing Wells Fargo policies and standards, employment laws and regulations and understand the impacts on the organization.

The leader will develop strong partnerships with HR Consulting leaders, key ER partners and line of business leaders to consult/partner with them to strategize, define, analyze and resolve extremely complex or sensitive employment related issues. They will also provide enterprise leadership and guidance across the lines of business as a result of escalated issues and identified business challenges or trends. They are responsible for risk mitigation and employment-law compliance. They will leverage communication, relationship management, influence, and negotiation skills to effectively engage partners and internal and/or external stakeholders of all levels across a line of business. Key partners include Legal, Conduct Management, HR and LOB Control Executives, Enterprise Human Capital Controls and Governance, and Conduct Risk Oversight.

This leader will have expert business acumen and in-depth knowledge of enterprise-wide business capabilities and external factors with the ability to act as a champion of the One Wells Fargo and One HR view.

Additional responsibilities:

  • Lead delivery of employee relations consultation in support of the Company's goals, vision, values and HR policies

  • Lead enterprise ER-related initiatives and be actively engaged on other work teams to achieve Corporate HR strategic priorities

  • Ensures team operates effectively as a critical control function within ER and HR

  • Responsible for providing input to set the strategic direction of WF's ER/HR function to align with WF business objectives and HR priorities

  • Oversees resolution of sensitive matters that have potential negative impact to the enterprise

  • Responsible for the proactive and strategic design, and continual improvement of the ER Specialized Consulting operating model, including consulting standards, processes and procedures in alignment with the changing ER and HR operating model.

  • Provide strategic thinking related to enterprise-wide ER issues

  • Update and inform ER, HR, and LOB leadership regarding key patterns, trends, concerns and develop actions to address

  • Deliver metrics and reporting to ER and HR, HR Risk and Compliance Committee, OC and other LOB leadership, as determined.

  • Coach, develop and lead the ER Specialized Consulting team utilizing the Wells Fargo leadership development framework.

Required Qualifications

  • 10+ years of employee relations consulting experience, human resources consulting experience, or a combination of both
  • 8+ years of management experience

Other Desired Qualifications

  • Strong strategic thought leadership and consulting skills

  • Strong business and HR acumen

  • Strong ER technical knowledge including familiarity with employment law and Wells Fargo dispute resolution and investigation processes

  • Experience influencing senior leaders in the organization

  • Excellent verbal and written communication skills

  • Proven ability to grow talent in the organization through effective coaching and developing skills

  • Comfort in developing and analyzing metrics to identify trends

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

HUMAN RESOURCES/HUMAN RESOURCES 0048566 HUMAN RESOURCES/HUMAN RESOURCES


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