Employee Experience Manager- Rochester, MN

Morrison Healthcare

Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

Position Summary

The Employee Experience Manager is responsible to ensure implementation of effective employee programs focused on providing a welcoming and positive employee experience for new hires and existing employees. To support successful acclimation to company and client culture, work environment, and promote satisfaction with the job. The Employee Experience Manager will monitor new hire program effectiveness, drive operational compliance, and ensure employee recognition programs are maximized. Metrics will be focused on employee retention and engagement. The Employee Experience Manager will coordinate the employee experience, on-boarding, training and retention programs in collaboration with unit leadership and the HR team.

Job Summary

Essential Duties and Responsibilities:

• Responsible for employee engagement and retention program effectiveness and compliance in accordance with business-line and corporate program standards, regional and client-driven goals and best practices.
• Assist with and/or deliver pre-hire, new hire, onboarding, training and retention programs to support employee knowledge, enthusiasm and engagement including access to information and resources.
• Acts as an ambassador to employees. Serving as a point of contact and providing information, direction, coaching for documentation/onboarding as needed.
• Oversee corporate employee engagement programs including employee rounding, stay conversations, surveys and focus groups. In collaboration with local leadership, plan, coordinate and track regional employee engagement activities.
• Develop, deploy and monitor employee satisfaction action plans.
• Meet with new hires, trainers and new hire managers to evaluate new hire program compliance (orientation, onboarding, training), new hire performance, and proactively address program or performance gaps.
• Offboard employees through exit interviews, capturing employee experience data and analyzing the results to find gaps to strengthen employee retention.
• Analyze retention data and employee feedback and suggest improvements for engagement and recognition programs and incentives to ensure they are meaningful for staff and employees.
• Promote client awareness of Employee Experience Programs, including generating invitations and coordinating RSVPs for client attendance at group celebrations as appropriate as well as preparing slides and reports for client meetings.
• Create, produce and manage support documentation, metrics and reports for department programs.
• Demonstrating appropriate sensitivity and decorum with personal data and information when handling documentation.
• Demonstrate and promote both corporate and client cultures, values, and management philosophies.
• Demonstrate effective communication and listening skills with clients, customers, and employees.
• Interact with Operations Managers to share ideas and learn about best practices.
• Collaborating to proactively identify and problem-solve to remove barriers impacting operational success.

Education, Training and Experience Required:

Bachelor's degree, Human Resources, Business Management, or Learning and Development and 2-4 years' experience or equivalent combination of education and related experience. Previous experience with PeopleHub is a plus.

Knowledge, Skills, and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to stay organized in a demanding and changing work environment.
• Exhibits initiative, responsibility, flexibility, and leadership.
• Ability to use working knowledge of environment to meet established goals and objectives.
• Proficient in data collection, analysis, and presentation.

Apply to Morrison Healthcare today!

Morrison Healthcare is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1372352

Morrison Healthcare

CHARRISSE FULLER

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