Employee Experience Lead

Qualtrics Provo , UT 84601

Posted 1 week ago

Why Qualtrics?

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data. The Qualtrics XM Platform is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of businesscustomer, product, employee and brandon one platform. Over 9,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! If you're searching for a company that's dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!

The Challenge

The Qualtrics story is compellinga family-run research company grows into a Sequoia-backed unicorn at the heart of the booming Silicon Slopes tech scene. On the verge of IPO Qualtrics was acquired by the biggest o-data company in the world, SAP. Telling this story more widely and consistently is imperative as we compete for top talent around the country and world.

To drive these storytelling efforts, we are searching to fill out our Talent Brand Team, who will help bring our employer value propositions to life with engaging narratives and initiatives that highlight our people, culture, and product platform. This team will revolutionize the way we fit talent to opportunities, not only for our company but as a best-practice example to our customers. We are the Experience Management company and we will lead the way in what is next (or now) for Attraction, Candidate, and Employee Experience.

Our Employee Experience Lead will have the opportunity to own everything related to the internal Employee Experience process for one of the fastest-growing, cash flow positive SaaS companies on the planet, and will work directly with our Talent Brand Leader and team partnering closely with key stakeholders across the company (e.g., Internal Comms, Creative, PR, Digital Marketing, People Ops, etc).

The Expectation for Success

To succeed in this role, you will build and execute a long-term employee experience strategy encouraging the retention of talent by integrating the consistent theme we used to attract and convert. You'll help us showcase how our culture and growth opportunities set us apart from the competition by setting up specific opportunities for our internal employees to onboard, engage, and grow. You will partner with our attraction and candidate experience leads to get messaging from the employee experience to the right lead/candidate audience in ways that resonate with them. You'll leverage both internal and external resources so that you aren't alone in driving brand to retain the right talent at Qualtrics.

A Day in the Life

  • You'll own and ensure consistent storytelling from onboarding through the Employee Experience keeping consistent messaging from the Attraction and Candidate Lead efforts as well as working very closely with the PeopleOps onboarding team..

  • You will work with the PeopleOps team to own the global employee experience from day 1 through exit. This will include onboarding, employee #QualtricsLife events to cause engagement, growth and development through mobility, and other efforts we 'sell' in the employee experience at Qualtrics.

  • You'll strategize with our Attraction and Employee Experience Leaders to stay consistent through the full Employee Journey from Attraction, Candidate, Onboarding, Employee, and through Alumni Experiences.

  • You will own the Referral process encouraging current employees to refer great talent. Our goal will be to have this program be the source of 35% hires.

  • You will own retention projects including the QMobility program. This will include a partial revamp of the program as well as promotion and institutionalizing a culture to encourage inclusion to promote from within.

  • You will be the point person for our QGroups and their efforts to help with recruiting and D&I efforts within Qualtrics.

  • You will lead our Brand Ambassador program and work with our Attraction Experience Lead on implementing and encouraging the Employee Amplification tool as well as the culture of Employee Advocacy.

  • You'll work closely with internal stakeholders to identify, develop, track, and analyze relevant metrics that will help retain the right talent at Qualtrics.

  • You'll help us research industry best practices, then deploy and adapt them to elevate Qualtrics' talent brand.

  • You'll coach recruiters and hiring teams on the best strategies to effectively sell the true employee experience.

What differentiates us from other companies

  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.

  • We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.

  • On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.

  • We believe in sharing Qualtrics success which is part of the compensation for all employees.

Ideally we would like this leader to be located at our HQ in Provo, UT. Check out this article including other things to do in Provo, UT.


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We are the Experience Management company and we will lead the way in what is next (or now) for Attraction, Candidate, and Employee Experience. Our Employee Experience Lead will have the opportunity to own everything related to the internal Employee Experience process for one of the fastest-growing, cash flow positive SaaS companies on the planet, and will work directly with our Talent Brand Leader and team partnering closely with key stakeholders across the company (e.g., Internal Comms, Creative, PR, Digital Marketing, People Ops, etc). The Expectation for Success To succeed in this role, you will build and execute a long-term employee experience strategy encouraging the retention of talent by integrating the consistent theme we used to attract and convert. You'll help us showcase how our culture and growth opportunities set us apart from the competition by setting up specific opportunities for our internal employees to onboard, engage, and grow. 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This will include onboarding, employee #QualtricsLife events to cause engagement, growth and development through mobility, and other efforts we 'sell' in the employee experience at Qualtrics. * You'll strategize with our Attraction and Employee Experience Leaders to stay consistent through the full Employee Journey from Attraction, Candidate, Onboarding, Employee, and through Alumni Experiences. * You will own the Referral process encouraging current employees to refer great talent. Our goal will be to have this program be the source of 35% hires. * You will own retention projects including the QMobility program. This will include a partial revamp of the program as well as promotion and institutionalizing a culture to encourage inclusion to promote from within. * You will be the point person for our QGroups and their efforts to help with recruiting and D&I efforts within Qualtrics. * You will lead our Brand Ambassador program and work with our Attraction Experience Lead on implementing and encouraging the Employee Amplification tool as well as the culture of Employee Advocacy. * You'll work closely with internal stakeholders to identify, develop, track, and analyze relevant metrics that will help retain the right talent at Qualtrics. * You'll help us research industry best practices, then deploy and adapt them to elevate Qualtrics' talent brand. * You'll coach recruiters and hiring teams on the best strategies to effectively sell the true employee experience. 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